Sounds may not play in programs and you receive an "0x8878000a" error message in the DirectX Diagnostic Tool in Windows XP, Windows 2000, or Windows Millennium Edition (887362)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows Millennium Edition

SYMPTOMS

You do not hear any sounds when you run programs or when you play games on a computer that is running Microsoft Windows XP, Microsoft Windows 2000, or Microsoft Windows Millennium Edition. Additionally, you experience the following symptoms:
  • When you start the Microsoft DirectX Diagnostic Tool, you receive the following error message:
    Problem getting extra sound info, result code = 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.)
  • When you click the Sound tab in the DirectX Diagnostic Tool, the name of the sound card that is installed on your computer is not listed next to Name in the Device area. Instead, an incorrect device is listed. For example, Modem #0 Line Playback (emulated) appears next to Name.

CAUSE

This issue may occur if your sound card is not configured in Control Panel as the default device for sound playback.

RESOLUTION

To resolve this issue, configure the sound card as the default device for sound playback in Control Panel. To do this:
  1. Click Start, click Run, type mmsys.cpl in the Open box, and then click OK.
  2. Click the Audio tab.
  3. Do one of the following procedures, depending on the operating system that you are running:
    • If you are running Microsoft Windows XP, verify that the sound card that you want to use is displayed in the Default device box under Sound Playback. If the sound card that you want to use is not displayed in the Default device box, click the sound card that you want to use.
    • If you are running Microsoft Windows 2000 or Microsoft Windows Millennium Edition, verify that the sound card that you want to use is displayed in the Preferred device box under Sound Playback. If the sound card that you want to use is not displayed in the Preferred device box, click the sound card that you want to use.
  4. Do one of the following procedures, depending on the operating system that you are running:
    • If you are running Windows XP, click to select the Use only default devices check box, and then click OK.
    • If you are running Windows 2000 or Microsoft Windows Millennium Edition, click to select the Use only preferred devices check box, and then click OK.
  5. Restart your computer.

MORE INFORMATION

For additional information about the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base:

190900 DirectX: Description of the DirectX Diagnostic Tool

Modification Type:MajorLast Reviewed:12/22/2004
Keywords:kbsound kberrmsg kbtshoot kbprb KB887362 kbAudEndUser
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