You receive an error message when you use a troubleshooter in Windows 2000 Help (887360)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

If you try to use one of the troubleshooters that are included in Windows 2000 Help, you receive an error message that is similar to the following error message:
An error has occurred in the script on this page.
Line: LineNumber
Char: CharacterNumber
Error: Object doesn't support this property or method
Code 0
URL: DriveLetter:\Winnt\Help\tshoot.chm::/FileName.htm

Do you want to continue running scripts on this page?

CAUSE

This issue may occur if the Tshoot.ocx file in the DriveLetter:\Winnt\Help folder is not registered.

RESOLUTION

To resolve this issue, register the Tshoot.ocx file. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Type regsvr32 DriveLetter:\winnt\help\tshoot.ocx in the Open box, click and then click OK.
  3. When you receive the message that the operation succeeded, click OK.

MORE INFORMATION

For more information about the Windows 2000 troubleshooters, see Windows 2000 Help. To do this, click Start, click Help, click the Search tab, type troubleshooters in the Type in the word(s) to search for box, and then click List Topics.
Modification Type:MajorLast Reviewed:11/17/2004
Keywords:kbwinservsetup kberrmsg kbtshoot kbprb KB887360 kbAudITPRO kbAudEndUser
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