The OnePoint service may stop and then restart on Windows Server 2003-based computers that have the Microsoft Operations Manager 2000 CAM installed (887180)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have MOM 2000 with Service Pack 1 installed on your computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the 830595 hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Oct-2004  15:03  4.0.1300.20  2,055,340  Mcscmn04.dll

Hotfix installation information

Apply this hotfix to each computer that hosts both a MOM CAM and a manually installed MOM agent. To apply this hotfix, follow these steps:

1. Create and then share a folder on a computer that your MOM CAM and MOM agent computers can access.
2. Copy the Q887180.exe file to the new folder.
3. On each MOM CAM computer, log on by using an account that has administrator user rights.
4. Connect to the shared folder that you created in step 1, and then run Q887180.exe.
   
   Note You can run Q887180.exe from Windows Explorer or by using a command prompt.

When you install this hotfix on a MOM CAM server, the hotfix's Setup program starts an agent update task that applies the hotfix to all currently managed servers. When the next Managed Computer scan starts, a list of agent computers that must receive the hotfix appears in the Pending Installation folder in the MOM Administrator console. Follow these steps to start a Managed Computer scan:

1. Start the MOM Administrator console.
2. Expand Microsoft Operations Manager (Default), and then expand Configuration.
3. Right-click Agent Managers, and then click Scan All Managed Computers.

To apply this hotfix to each managed node, approve the pending action on the CAM server. To do this, right-click Pending Installation and then click Approve All Pending Actions.