A sender's e-mail address appears to a recipient as two distinct addresses if the sender's display name contains a comma and extended characters in Exchange 2000 or in Exchange 2003 (886757)

RESOLUTION

To resolve this problem, apply the service pack or the hotfix that is appropriate for the version of Exchange Server that you are running.

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, you must restart the following services after you apply this hotfix:

• Microsoft Exchange Information Store
• World Wide Web Publishing Service
• Simple Mail Transfer Protocol (SMTP)
• Microsoft Exchange Routing Engine
• HTTP SSL
• IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

 
   Date         Time   Version      Size       File name
   --------------------------------------------------------------
   17-Nov-2004  09:54  6.5.7232.53    201,728  Exmime.dll       
   17-Nov-2004  09:18  6.5.7232.53  3,261,952  Mdbmsg.dll       
   17-Nov-2004  09:52  6.5.7232.53  5,148,160  Store.exe

Exchange 2000 Server

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires that you install Microsoft Exchange 2000 Server Service Pack 3 and the Exchange 2000 Server post-Service Pack 3 update. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, you must restart the Microsoft Exchange Information Store service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Version      Size       File name
   ------------------------------------------------------
   03-Dec-2004  21:33  6.0.6617.27    262,144  Exmime.dll       
   03-Dec-2004  20:36  6.0.6617.27  2,330,624  Mdbmsg.dll       
   03-Dec-2004  21:32  6.0.6617.27  4,689,920  Store.exe

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply the service pack or the hotfix for Exchange Server 2003 or Exchange 2000 Server, you must add the RFC2047Compliant registry entry to implement the update. To do this, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then press ENTER.
2. Locate and then right-click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\InternetContent\

3. Point to New, and then click DWORD value.
4. Type RFC2047Compliant to name the new value, and then press ENTER.
5. Right-click RFC2047Compliant, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor.