A printer connection that is bridged between Windows 98 and Windows Server 2003 or Windows 2000 Server stops working (886679)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Server

SYMPTOMS

In Microsoft Windows Server 2003 or Microsoft Windows 2000 Server, a bridged printer connection that you created occasionally stops working. In Windows Server 2003 and in Windows 2000 Server, you can create a connection to a printer that is shared on a Microsoft Windows 98-based client computer. You can then share this printer connection to other client computers. This configures a "bridged connection" between the client computers in your organization and the shared printer.

CAUSE

This problem occurs if one of the following conditions is true:
  • You install the hotfix that is described in the following Microsoft Knowledge Base article:

    822553 You experience slow printer performance on a clustered print server in Windows Server 2003

  • You do not install the KB822553 hotfix, but you have more than 20 bridged printer connections created on the Windows Server 2003-based or Windows 2000 Server-based computer.
If one of these conditions exist, client computers may not be able to use certain bridged printer connections. However, this affects bridged printer connections randomly. If you print a test page to the affected printer from the Windows Server 2003-based or Windows 2000 Server-based computer, that printer connection starts to work again. However, in this scenario, a different bridged printer connection may stop working.

There is a problem in the Windows Server 2003 and Windows 2000 Server component that handles remote printer name caching. This problem appears in a scenario where you configure bridged printer connections.

RESOLUTION

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required to install this hotfix.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix replaces 822553. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions
   Date         Time   Version       Size    File name
   ------------------------------------------------------
   04-Oct-2004  23:26  5.2.3790.220  81,920  Spoolss.dll
   04-Oct-2004  23:26  5.2.3790.220  96,768  Win32spl.dll


Windows Server 2003 64-bit versions
   Date         Time   Version       Size     File name     Platform
   -----------------------------------------------------------------
   04-Oct-2004  23:22  5.2.3790.220  234,496  Spoolss.dll   IA-64
   04-Oct-2004  23:22  5.2.3790.220  275,456  Win32spl.dll  IA-64

Windows 2000 Server

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required to install this hotfix.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951     46,352  Basesrv.dll
   21-Sep-2003  00:45  5.0.2195.6824    236,304  Cmd.exe
   24-Feb-2005  05:24  0.2.0.2          138,000  Faxui.dll
   17-Jun-2004  23:05  5.0.2195.6945    231,184  Gdi32.dll
   17-Jun-2004  23:05  5.0.2195.6946    712,464  Kernel32.dll
   24-Feb-2005  05:24  5.0.2195.7034    258,832  Localspl.dll
   24-Mar-2004  02:17  5.0.2195.6898     37,136  Mf3216.dll
   24-Mar-2004  02:17  5.0.2195.6824     54,544  Mpr.dll
   17-Jun-2004  23:05  5.0.2195.6928    335,120  Msgina.dll
   24-Mar-2004  02:17  5.0.2195.6892     90,264  Rdpwd.sys
   07-Feb-2005  05:35  5.0.2195.7026  6,301,696  Sp3res.dll
   24-Feb-2005  05:24  5.0.2195.7034     80,656  Spoolss.dll
   29-Dec-2004  09:14  5.0.2195.7017    380,688  User32.dll
   05-Aug-2003  22:14  5.0.2195.6794    385,808  Userenv.dll
   24-Dec-2004  17:23  5.0.2195.7013  1,633,616  Win32k.sys
   24-Feb-2005  05:24  5.0.2195.7034     88,336  Win32spl.dll
   24-Aug-2004  22:59  5.0.2195.6970    182,544  Winlogon.exe
   17-Jun-2004  23:05  5.0.2195.6946    244,496  Winsrv.dll
   17-Jun-2004  23:05  5.0.2195.6946    712,464  Kernel32.dll
   24-Dec-2004  17:23  5.0.2195.7013  1,633,616  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946    244,496  Winsrv.dll
   24-Feb-2005  06:21                    13,302  Kb886679.cat
   16-Feb-2005  01:42  6.1.22.0         371,936  Updspapi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWinServ2003preSP1fix KB886679 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.