SYMPTOMS
On a Microsoft Windows Server 2003-based terminal server that has Terminal Server enabled, you occasionally experience the following symptoms:
- Windows Task Manager indicates very high CPU and memory usage for the Svchost.exe process.
- You cannot establish new Terminal Services connections to the Windows Server 2003-based terminal server.
Note When these symptoms are present, the existing Terminal Services connections to the Windows Server 2003-based terminal server continue to run without any problems.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name
--------------------------------------------------------
29-Sep-2004 18:03 5.2.3790.219 1,191,936 Msgina.dll
19-Sep-2004 11:41 5.2.3790.212 59,392 Ws03res.dll
Windows Server 2003 64-bit editions
Date Time Version Size File name Platform
-------------------------------------------------------------------
29-Sep-2004 05:35 5.2.3790.219 1,418,752 Msgina.dll IA-64
18-Sep-2004 21:13 5.2.3790.212 58,880 Ws03res.dll IA-64
29-Sep-2004 05:33 5.2.3790.219 1,191,936 Wmsgina.dll x86
18-Sep-2004 23:11 5.2.3790.212 59,392 Wws03res.dll x86