You receive an "Autorun setup has encountered a problem and needs to close" error message when you install Age of Empires II (886553)


The information in this article applies to:

  • Microsoft Age of Empires II: The Age of Kings
  • Microsoft Age of Empires II Expansion: The Conquerors
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install the programs that are listed in the "Applies to" section, the program does not install, and you receive the following error message:
Autorun setup has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Ebu9.exe          2.1999.9.1.301       Ebu9.exe     2.1999.9.1.301  0001064d

CAUSE

This issue may occur if the Microsoft Age of Empires II registry entries already exist in the Windows registry.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, remove the program, delete the Age of Empires II registry entries and program folder, and then reinstall the program. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the Currently installed programs list, click the Age of Empires II program that you want to remove, and then click Remove.

    Note Repeat this step for each program that is listed in the "Applies to" section if they are installed.
  4. Click Start, click Run, type regedit, and then click OK.
  5. Locate and then delete the following registry subkeys if they exist:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Games\Age of Empires\2.0

    HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Games\Age of Empires II: The Conquerors Expansion

    HKEY_CURRENT_USER\Software\Microsoft\Microsoft Games\Age of Empires\2.0

    HKEY_CURRENT_USER\Software\Microsoft\Microsoft Games\Age of Empires II: The Conquerors Expansion

  6. On the File menu, click Exit to quit Registry Editor.
  7. In Microsoft Windows Explorer, delete the following folder:

    drive:\Program Files\Microsoft Games\Age of Empires II

  8. Reinstall the Microsoft Age of Empires II: The Age of Kings and Microsoft Age of Empires II Expansion: The Conquerors.
Modification Type:MajorLast Reviewed:10/27/2004
Keywords:kbtshoot kberrmsg kbprb KB886553 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.