You receive an "Error 1606" error message when you try to install or remove a Microsoft program (886549)


The information in this article applies to:

  • Microsoft Digital Image Pro 9
  • Microsoft MapPoint 2002
  • Microsoft Money
  • Microsoft Picture It!
  • Microsoft Streets and Trips 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Word 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install or remove any one of the products listed in the "Applies To" section, you may receive an error message that is similar to the following:
Error 1606: Could Not Access Network Location

CAUSE

This issue may occur if there is an incorrect setting in one of the following registry subkeys:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, follow these steps:
  1. Click Start, click Run, type Regedit.exe, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders

  3. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 7.

    Value name Type Value data
    AppData REG_EXPAND_SZ %USERPROFILE%\Application Data
    Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files
    Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies
    Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop
    Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites
    History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History
    LocalAppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data
    Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings
    My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures
    NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood
    Personal REG_EXPAND_SZ %USERPROFILE%\My Documents
    PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood
    Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs
    Recent REG_EXPAND_SZ %USERPROFILE%\Recent
    SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo
    Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu
    Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\programs\Startup
    Templates REG_EXPAND_SZ %USERPROFILE%\Templates
  4. If any Name, Type, or Value does not match the table in step 3, right-click the Value name, and then click Delete.
  5. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 3, and then press ENTER.
  6. Right-click the value that you created in step 5, click Modify, type the value in the Value data box for the Value name, and then click OK.
  7. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders

  8. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 12.

    Value name Type Value data
    Common AppData REG_EXPAND_SZ %ALLUSERSPROFILE%\Application Data
    Common Desktop REG_EXPAND_SZ %ALLUSERSPROFILE%\Desktop
    Common Documents REG_EXPAND_SZ %ALLUSERSPROFILE%\Documents
    Common Favorites REG_EXPAND_SZ %ALLUSERSPROFILE%\Favorites
    Common Programs REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs
    Common Start Menu REG_EXPAND_SZ %ALLUSERSPROFILE%\Start menu
    Common Startup REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs\Startup
    Common templatesREG_EXPAND_SZ%ALLUSERSPROFILE%\Templates
  9. If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
  10. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
  11. Right-click the value that you created in step 10, click Modify, type the value in the Value data box for the Value name, and then click OK.
  12. Quit Registry Editor, and then restart your computer.
Modification Type:MinorLast Reviewed:4/11/2006
Keywords:kbtshoot kbprb KB886549 kbAudEndUser
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