You receive an error message and the changes are not saved when you try to save a Word document in Word 2002 from a USB floppy disk drive on a Windows-based terminal client (886478)

The information in this article applies to:

Microsoft Word 2002

SYMPTOMS

When you open a Microsoft Word document (*.doc) in Microsoft Word 2002 from a USB floppy disk drive on a Microsoft Windows-based terminal (WBT) client and then save the changes to the document, the changes are not saved and you receive the following error message:

Word cannot complete the save due to a file permission error.

After you close the error message, the document is changed to read-only.

CAUSE

This problem may occur if you run Citrix MetaFrame on your network.

WORKAROUND

To work around this problem, do not open the Word document from the USB floppy disk drive on the Windows-based terminal (WBT) client. Instead, copy the file to a network location before you open the document in Word 2002. After you save your changes to the document, copy the document back to the USB floppy disk drive.

MORE INFORMATION

For more information about Citrix MetaFrame, visit the following Citrix Web site:

http://www.citrix.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	9/27/2004
Keywords:	kbnetwork kbsavefile kbtshoot kbprb KB886478 kbAudEndUser