You receive an error message when you try to listen to an Audible book in Reader (886476)

RESOLUTION

To resolve this issue, follow these steps.

Step 1: Remove the Audible Manager software from your computer and Microsoft Pocket PC-based device

To do this, follow these steps:

1. Click Start, click Run, type Appwiz.cpl, and the click OK.
2. Under Currently installed programs, click AudibleManager, click Change/Remove, click Yes, and then follow the prompts to finish removing the Audible Manager software from your computer.
3. On your Pocket PC-based device, tap Start, tap Settings, and then tap Remove Programs on the System tab.
4. Tap Audible, Inc. AudiblePlayer, and then tap Remove.

Step 2: Delete Audible book files from your computer

To delete Audible book files from your computer, follow these steps:

1. Click Start, click Run, type Cmd.exe, and then click OK.
2. At the command prompt, type cd\, and then press ENTER.
3. At the command prompt, type del *.aa /s, and then press ENTER.
   
   Note This command will delete all the files on your computer that have the *.aa extension. Do not perform step 3 if other files on your computer have the *.aa extension.
4. Type Exit, and then press ENTER.

Step 3: Download and install the Audible software

For more information about how to download and install the latest Audible Manager software, visit the following Audible, Inc. Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Step 4: Download your Audible books

For more information about how to use the Audible "My Library" feature to download your Audible books, visit the following Audible, Inc. Web site: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.