FIX: The Discount Wizard in Discount Manager may create incorrect discount values in Commerce Server 2002 Feature Pack 1 (886427)

SYMPTOMS

In Microsoft Commerce Server 2002 Feature Pack 1, when you use the Discount Wizard in Discount Manager to create a discount and to select one of the six predefined discount types, the discount types are created but the discount value may be incorrect. The following three predefined discounts types may generate incorrect discount values:

Minimum Purchase Discount
Buy N, Get 1 Free
Paired Discount

Note You do not receive an error message when you create the discount. However, when you modify the new discount, the discount value is incorrect.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Commerce Server 2002 Feature Pack 1

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size       File name
   ------------------------------------------------------------
   27-Aug-2004  15:12  4.6.5228.0  4,317,184  Ms.cs.mktgmgr.exe

MORE INFORMATION

In Commerce Server 2002 Feature Pack 1, Discount Manager includes the Discount Wizard. This wizard provides 6 predefined discount types. The following three discount types generate incorrect discount values:

Minimum Purchase Discount
Offer a reduction on a minimum quantity purchase.
- Expected: Buy at least three CDs and receive $1 off the price of each CD.
- Actual: Buy at least three of any product and receive $1 off the price of each CD.
Buy N, Get 1 Free
Offer a free gift with a minimum quantity purchase.
- Expected: Buy five ties, and then receive one free.
- Actual: Buy five of any product, and then receive one tie free.
Paired Discount
Offer a price reduction on a product if another product is purchased.
- Expected: Buy a bicycle, and then receive a helmet at 15 percent off.
- Actual: Buy zero bicycles, and then receive a helmet at 15 percent off.

For more information about Commerce Server 2002 Feature Pack 1, visit the following Microsoft Web sites:

Commerce Server 2002 Feature Pack 1
http://www.microsoft.com/commerceserver/featurepack1/

September 24, 2004: Commerce Server 2002 with Feature Pack 1
http://msdn.microsoft.com/bpi/supportcommunity/teamcolumn/sept24/

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates