"Application is not available" error messages when you try to insert some Web Tools in Word 2002 and Word 2003 (886299)


The information in this article applies to:

  • Microsoft Word 2002
  • Microsoft Office Word 2003

SYMPTOMS

When you try to insert the Movie, Sound, or Scrolling Text Web form controls from the Web Tools toolbar in Microsoft Word 2002 or Microsoft Office Word 2003 on a computer that is running Microsoft Windows XP Service Pack 2 (SP2), you may receive one of the following error messages:

Sound

This object was created in HTMLInlineSoundCtl. This application is not available to open this object. Make sure the application is properly installed and that it has not been deleted, removed or renamed.

Movie

This object was created in HTMLInlineVideoCtl. This application is not available to open this object. Make sure the application is properly installed and that it has not been deleted, removed or renamed.

Scrolling Text

This object was created in MARQUEE. This application is not available to open this object. Make sure the application is properly installed and that it has not been deleted, removed or renamed."
Note This behavior does not occur on computers that are running Windows XP without SP2 installed.

Note This behavior also occurs if you use Word as your e-mail editor.

CAUSE

The ActiveX controls were disabled in Windows XP SP2 because they pose a security risk. There is no supported workaround to enable this functionality in Microsoft Office.
Modification Type:MajorLast Reviewed:3/23/2006
Keywords:kbtshoot KB886299 kbAudEndUser kbAudITPRO
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