You receive an "An error occurred while accessing domain information" error message when you install Windows Small Business Server 2003 Server tools and configure Component Messages (886207)


The information in this article applies to:

  • Microsoft Windows Small Business Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition

SYMPTOMS

If you upgrade a Microsoft Windows 2000 Server-based domain controller to Microsoft Windows Small Business Server 2003, the SBS 2003 Setup program fails during installation of the Server Tools component. When this occurs, the following message appears in the Component Messages window:
Server Configuration
An error occurred while accessing domain information. Open Active Directory Users and Computers, and verify that objects appear. Rerun Setup.

Server Tools
An error occurred while copying files for the Server Tools component. See C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs\SBSMSI-remote.LOG for the list of files that were not copied. You may want to run Setup again and reinstall the component.
Additionally, the following error messages are located in the Errorlog.txt file that is located in C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs:
[MM/DD/YY,14:39:45] Server Configuration: [2] An error occurred while accessing domain information. Open Active Directory Users and Computers, and verify that objects appear. Rerun Setup.

[MM/DD/YY,14:39:45] Server Configuration: [2] CSuiteHelpComponentRoot::PreInstall: RefreshAdmin failed with error [80072030]!

CAUSE

This issue may occur if the Display Identifiers object cannot be located in Active Directory. The logged error 80072030 indicates that the object was not found when the Windows Small Business Server Setup program searched for specific display specifiers.

RESOLUTION

To resolve this issue, you can perform a system state backup, and then import the display specifiers into Active Directory by using the csvde command-line tool. To do this, follow these steps:

Note You should only follow these steps if you receive the exact error message in the Errorlog.txt file that is described in the Symptoms section.

  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. Type the following command, and then press ENTER:

    csvde -i -f %windir%\system32\mui\dispspec\dcpromo.csv -c DOMAINPLACEHOLDER domain distinguished name (DN) -j %windir%\debug -k

    Notes
    • Replace domain distinguished name (DN) in the command with the DN of the domain, such as dc=domain_name,dc=local.
    • DOMAINPLACEHOLDER is a constant in the command line. For example, you must type the word DOMAINPLACEHOLDER exactly as it appears in the command.
    • This command is also visible in the Dcpromohelp.log file, without the -k option. Therefore, you can view the command in this file as a reference. You can also copy the command from the Dcpromohelp.log file and then paste it in step 2, with the addition of the -k option. The -k option means "ignore object already exists errors."
    • This command imports all the objects from the Dcpromo.csv file to Active Directory, if the objects are not already present.
    • Microsoft Exchange 2000 Server may work correctly even though there may be no Exchange Properties in the Active Directory Users and Computers snap-in when the following are true:
      1. Exchange 2000 Server is installed on a member server
      2. the Exchange System Management Tool is not installed on the domain controller
      3. You run the csvde command to add display specifiers
      To work around the display problem, run the Exchange 2000 Setup program with the /forestprep parameter.

REFERENCES

For additional information about how to add display specifiers to Active Directory, click the following article number to view the article in the Microsoft Knowledge Base:

308592 How Dcpromo.exe adds display specifiers to Active Directory forests

Modification Type:MajorLast Reviewed:3/24/2005
Keywords:kbtshoot kbprb KB886207 kbAudITPRO
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