64-bit versions of Windows Server 2003 and Windows XP do not appear in the supported platforms list in Systems Management Server 2003 (886197)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

You cannot use the program properties to limit advertised programs to 64-bit versions of Microsoft Windows Server 2003 or Microsoft Windows XP in the original release version of Microsoft Systems Management Server (SMS) 2003 or SMS 2003 Service Pack 1 (SP1). The This program can run only on the specified client platforms area on the Requirements tab of the program properties does not list any 64-bit operating systems. Additionally, the SMS Advanced Client Upgrade package definition file (.pdf) does not list any 64-bit operating systems.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2003 Service Pack 1 (SP1) to install this hotfix.

Restart requirement

This hotfix will stop and then restart the following services:
  • SMS_SITE_COMPONENT_MANAGER
  • SMS_EXECUTIVE
  • SMS_SQL_MONITOR

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size    File name
   ------------------------------------------------------
   20-Oct-2004  10:00  2.50.3174.1137  61,440  Baserc.dll
The SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size    File name
   ------------------------------------------------------
   20-Oct-2004  10:00  2.50.3174.1137  61,440  Baserc.dll
The SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size    File name
   ------------------------------------------------------
   20-Oct-2004  10:00  2.50.3174.1137  61,440  Baserc.dll

Installation information

You must manually run a SQL Server update script after you install this hotfix. To install this hotfix and run the update script, follow these steps on each SMS 2003 site server in your hierarchy.Install the hotfix
  1. Copy the Sms2003-sp1-kb886197-x86-enu.exe file to a local folder on the site server or to a shared network folder.
  2. On the SMS site server computer, open the local folder or the shared network folder that contains the Sms2003-sp1-kb886197-x86-enu.exe file.
  3. Double-click the Sms2003-sp1-kb886197-x86-enu.exe file to start the hotfix installation wizard.
Stop SMS services
  1. On the SMS site server computer, click Start, point to Administrative Tools, and then click Services.
  2. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
Run the SQL Server update script
  1. On the SMS site database server, click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
  2. If you are prompted to do this, connect to the SQL Server, and then click OK.
  3. On the File menu, click Open, and then locate the \SMS\Logs\KB886197 folder.
  4. Click Update.sql, and then click Open.
  5. On the Query menu, click Change Database.
  6. Click the SMS database, and then click OK.
  7. On the Query menu, click Execute.
  8. On the SMS site server computer, start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
For more information about the Update.sql script, see the Sqlscript.txt file in the \SMS\Logs\KB886197 folder on the SMS site server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected In Systems Management Server 2003 Service Pack 2.

MORE INFORMATION

This hotfix updates the package definition file to add support for 64-bit versions of Windows Server 2003 and Windows XP. This hotfix also updates the supported platforms list in the package properties to include 64-bit versions of Windows Server 2003 and Windows XP. After you install this hotfix and run the Update.sql script, the following options are added to the supported platforms list in the program properties:
  • All IA64 Windows Server 2003
  • All x64 Windows Server 2003
  • All x64 Windows XP Professional
  • IA64 Windows Server 2003 SP1
  • x64 Windows Server 2003 SP1
  • x64 Windows XP Professional SP1
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbSMSPackage kbSMSDistribution kbSMSClients kbSMS2003spfix kbSMS2003bug kbAdvertisement kbPackage kbClient kbinterop kbSoftwareDist kbfix KB886197 kbAudITPRO
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