Ccmsetup.exe cannot access the shared source on the management point after you updated the Advanced Client Network Access Account setting to the correct account (886036)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS


After you update the Advanced Client Network Access Account setting from an incorrect account to the correct account, Ccmsetup.exe cannot access the shared source on the management point. This problem occurs if the following conditions are true:
  • You are trying to upgrade a Microsoft Systems Management Server 2003 (SMS 2003) client from an earlier version of the Advanced Client to a newer version.
  • An incorrect account was provided in the Advanced Client Network Access Account setting in the Software Distribution Properties dialog box on the site server. You updated the setting to the correct account.
Additionally, an error message that is similar to the following is written to the Ccmsetup.log in the \%systemroot%\System32\Ccmsetup folder:
Source \\Server\SMSCLIENT\I386 is inaccessible (1326)
Failed to find accessible source. Waiting for retry.
Next retry in 10 minute(s)...

CAUSE

This problem occurs because Ccmsetup.exe does not poll the local Windows Management Instrumentation (WMI) to verify whether the Advanced Client Network Access Account setting has been updated on the client computer.

WORKAROUND

To work around this problem, run Ccmsetup.exe again on the client computer. Or, distribute an advertisement with Ccmsetup.exe to the client computer again to perform the Advanced Client installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

829869 How to configure the Systems Management Server 2003 Advanced Client network access account

For information about using Ccmsetup.exe to start the Advanced Client Installer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/sms/sms2003/deploy/spgsms03/spsms16.mspx

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbSMS2003spfix kbSMS2003bug kbprb KB886036 kbAudITPRO
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