"This operation has been cancelled due to restrictions" error message when you try to save a document by using a program that uses a common dialog box on Windows 2000 (885927)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you try to save a document by using a program that uses the Save As feature of the common dialog box, you cannot save the document. This problem may occur in some programs, such as WordPad or Notepad, when you use the following method to save a file:
  1. On the File menu, click Save As.
  2. In the Save in list, click a location.
Additionally, you may receive the following error message:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.
If you click OK, you receive the following error message:
Not enough memory available to complete this operation. Quit one or more applications to increase available memory, and then try again.

CAUSE

This problem may occur if all the following conditions are true:
  • The "Hide My Network Places icon on desktop" user policy is enabled in the local Group Policy settings.
  • The "Prevent access to drives from My Computer" user policy is enabled and uses the Restrict C drive only option.
  • You have previously saved a document from a program such as WordPad or Notepad to a network file share.
Note For more information about these user policies, see the "Workaround" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   22-Sep-2004  10:36  5.0.3900.6975  225,552  Comdlg32.dll

WORKAROUND

To work around this problem, turn off the local Group Policy settings that are described in the "Cause" section. To do this, follow these steps.
  1. Click Start, click Run, type MMC, and then click OK.
  2. Click Console and then click Add/Remove Snap-in.
  3. In the Add/Remove Snap-in dialog box, click Add.
  4. In the Add Standalone Snap-in list, click Group Policy, and then click Add.
  5. In the Group Policy Object window, click Finish.
  6. Click Close, and then click OK.
  7. Expand Local Computer Policy, expand User Configuration, and then expand Administrative Templates.
  8. Click Desktop.
  9. In the right pane, right-click Hide My Network Places icon on desktop, and then click Properties.
  10. Click Not Configured, and then click OK.
  11. Expand Windows Components, and then click Windows Explorer.
  12. In the right pane, right-click Prevent access to drives from My Computer, and then click Properties.
  13. Click Not Configured, and then click OK.
  14. Quit the Local Computer Policy MMC snap-in.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbBug kbfix kbWin2000preSP5fix kbHotfixServer kbQFE KB885927 kbAudEndUser kbAudITPRO
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