SYMPTOMS
Consider the following scenario. In Microsoft Office Outlook 2003, a user sends a message that exceeds the configured size limit on a server that is running Microsoft Exchange 2000 Server. Although the message exceeds the configured size limit, the message is sent to the Exchange server if one of the following conditions is true:
- Outlook is configured to use cached mode.
- Outlook is configured to use offline mode.
- Outlook is configured to use a personal folder (.pst) file as the delivery location.
When the Exchange server receives the message that exceeds the configured size limit, the Exchange server generates a non-delivery report (NDR) that has the original message attached. Then, Outlook 2003 downloads the NDR.
When a message that exceeds the configured size limit is sent to the Exchange server, you may experience the following behavior:
- General performance issues occur on the Exchange server.
- Excessive network bandwidth is used between Outlook 2003 and the Exchange server.
- Excessive transaction logs are generated on the Exchange server.
- Excessive database growth occurs on the Exchange server.
RESOLUTION
To resolve this problem, apply hotfix 885917 to the Exchange server. To enable the new behavior in Outlook 2003, apply Microsoft Office 2003 Service Pack 2 (SP2) to the Outlook 2003 client computers.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924
How to obtain the latest service pack for Office 2003
After you apply Office 2003 SP2 to the Outlook client computers, Outlook users experience the following behavior when they send messages. Note that the following behavior occurs when Outlook 2003 is configured to use cached mode, to use offline mode, or to use a .pst file as the delivery location:
- If the Outlook user's mailbox exceeds the configured size limit, the message is not sent to the Exchange server. The Outlook user receives the following error message:
Task 'Microsoft Exchange Server - Sending' reported error (0x8004060C) : 'The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, and permanently (SHIFT + DEL) delete them.'
Additionally, the Outlook user is prompted to use the Mailbox Cleanup Wizard. - If a message exceeds the configured size limit on the Exchange server, the message is not sent to the Exchange server. Additionally, the Outlook user receives the following error message:
Task 'Microsoft Exchange Server - Sending' reported error (0x80040610) : 'The message being sent exceeds the message size established for this user.'
To configure the size limits that are described in this article, follow these steps:
- Use Exchange System Manager to configure the Prohibit send at (KB) limit, the Prohibit send and receive at (KB) limit, and the Sending message size limit.
- Wait for the Exchange server caches that are described in the following Knowledge Base article to expire:
327378 Exchange 2000 and Exchange 2003 mailbox size limits are not enforced in a reasonable period of time; fix requires Exchange 2000 SP3
- When the Exchange server caches expire, restart Outlook so that Outlook recognizes the new limits.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3), before you install the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378
How to obtain the latest Exchange 2000 Server service pack
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store Service and all dependent services are restarted.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
|
| Mdbmsg.dll | 6.0.6617.89 | 2,342,912 | 17-Sep-2005 | 02:04 | x86 |
| Store.exe | 6.0.6617.89 | 4,714,496 | 17-Sep-2005 | 02:55 | x86 |