IHV drivers or OEM drivers are replaced with Microsoft drivers when you install Windows XP Service Pack 2 by using the /n switch (885895)
The information in this article applies to:
- Microsoft Windows XP Home Edition Service Pack 2 (SP2)
- Microsoft Windows XP Professional Service Pack 2 (SP2)
SYMPTOMS
When you upgrade to Microsoft Windows XP Service Pack 2 (SP2), you may find that some Independent Hardware Vendor (IHV) drivers or some Original Equipment Manufacturer (OEM) drivers are replaced with Microsoft versions of the drivers. Sometimes, this change may cause problems. For example, when you resume your computer from standby, your computer may stop responding.
CAUSE
This problem may occur with some hardware if you upgrade to Windows XP SP2 by using the /n switch. When you use the /n switch, Update.exe may unexpectedly replace IHV drivers or OEM drivers with Microsoft drivers.
RESOLUTIONTo resolve this problem, install the latest drivers for your hardware. To obtain the latest drivers for your hardware, contact the manufacturer.
For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 11/3/2004 |
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| Keywords: | kbtshoot KB885895 kbAudEndUser |
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