INTRODUCTION
This article describes the Microsoft Word 2002 issues that are fixed in the Word 2002 post-Service Pack 3 hotfix package that is dated September 27, 2004.
back to the topIssues that the hotfix package fixes
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
- When you scroll up and down by using the arrow buttons that are on the vertical scroll bar in a Word 2002 document, one or more of the following symptoms may occur:
- The text that is at the top of the document may disappear.
- The text may be duplicated.
- The text that you copy and paste from a different part of the document may actually copy and paste the incorrect text.
- If you do all the following actions in the order that they are listed in a Word 2002 document that is protected for forms, Word 2002 may stop responding:
- You type text in a form field.
- You unprotect the forms document.
- You type text in a non-form field area of the forms document.
- You type text that causes the AutoCorrect functionality of Word 2002 to correct your typing.
Additionally, you may receive the following error message: Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
Application name Application version Module name Module version Offset
----------------------------------------------------------------------------
Winword.exe 10.0.6612.0 Winword.exe 10.0.6612.0 0077993a
back to the topMORE INFORMATION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Microsoft Office XP Service Pack 3 (SP3) installed.
For additional information about Office XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
832671
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.
For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Microsoft Office XP Service Pack 2 (SP2). However, we have tested this fix on a computer that is running Office XP SP3 more extensively than we have on a computer that is running Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
back to the topRestart information
You do not have to restart your computer after you apply this hotfix.
back to the topHotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
886793
Description of the Word 2002 post-Service Pack 3 hotfix package: October 1, 2004
Registry information
You do not have to create or to modify any registry keys to use any one of the hotfixes that this package contains.
back to the topHotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------------
27-Sep-2004 19:19 8,316,416 Winwordff.msp (full-file/administrative)
27-Sep-2004 18:08 2,995,712 Winwordop.msp (optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table:
Date Time Version Size File name
--------------------------------------------------------
24-Sep-2004 00:39 10.0.6733.0 10,627,784 Winword.exe
Note For additional information about how to install this hotfix, see the Readme.txt file that is included in the package.
back to the topREFERENCES
For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates