Cluster services may stop when you use the "cluster" command to change the Cluster service account password on a Windows Server 2003-based server cluster node (885867)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition

SYMPTOMS

On a Microsoft Windows Server 2003-based server cluster node, when you try to change the Cluster service account password across multiple cluster nodes by using the cluster command, the Cluster services that are running on the cluster nodes may stop.

CAUSE

This problem is caused by a race condition. A race condition occurs if the cluster node cannot change the old password to the new password in the local cache of the cluster node. As a result, when the domain controller for that cluster node tries to authenticate a process by using the new password, the new password is not found. Therefore, the cluster node cannot authenticate the process.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit versions
   Date         Time   Version       Size     File name
   -----------------------------------------------------
   02-Nov-2004  23:30  5.2.3790.229  130,048  Msv1_0.dll
Windows Server 2003, 64-bit versions
   Date         Time   Version       Size     File name    Platform
   -------------------------------------------------------------
   02-Nov-2004  09:55  5.2.3790.229  342,016  Msv1_0.dll   IA-64
   02-Nov-2004  10:00  5.2.3790.229  130,048  Wmsv1_0.dll  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWinServ2003preSP1fix KB885867 kbAudITPRO
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