Some memory-related results that are returned from the Win32_OperatingSystem WMI class are incorrect in Windows 2000 and in Windows Server 2003 (885827)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server

SYMPTOMS

When you use Microsoft Windows Management Instrumentation (WMI) to query and to collect information about computers in your environment, some results that are returned from the Win32_OperatingSystem WMI class are incorrect. This problem affects some page file results and some virtual memory-related results. Specifically, the results for the following properties are incorrect:
  • SizeStoredInPagingFiles: Instead of the correct value, the property reports the commit limit.
  • FreeSpaceInPagingFiles: Reports the commit limit minus the committed bytes. This result is the value that the FreeVirtualMemory property should be reporting.
  • FreeVirtualMemory: Reports the sum of the available physical memory and the incorrect FreeSpaceInPagingFiles property value.
  • TotalVirtualMemorySize: Reports the sum of the physical memory and the incorrect SizeStoredInPagingFiles property value. Therefore, physical memory is counted two times.

RESOLUTION

Microsoft Windows Server 2003 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit editions
   Date         Time   Version       Size       File name
   ---------------------------------------------------------
   14-Sep-2004  16:14  5.2.3790.210  1,326,080  Cimwin32.dll
Windows Server 2003, 64-bit editions
   Date         Time   Version       Size       File name
   ---------------------------------------------------------
   14-Sep-2004  16:07  5.2.3790.210  4,889,088  Cimwin32.dll

Microsoft Windows 2000 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows 2000 Service Pack 3 or a later version.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   14-Sep-2004  09:50  1.50.1085.6974  1,093,727  Cimwin32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Win32_OperatingSystem WMI class, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wmisdk/wmi/win32_operatingsystem.asp

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinServ2003preSP1fix kbBug kbfix kbWin2000preSP5fix KB885827 kbAudITPRO
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