Readiness Review And Faster Smarter Electronic Assessment Programs Fail After Installing Windows Hotfix KB840315 (885674)


The information in this article applies to:

  • MSPRESS MCSE Training Kit Windows XP Professional ISBN 0-7356-1429-6
  • MSPRESS MCSE Readiness Review Exam 70-270: Microsoft Windows XP Professional ISBN 0-7356-1460-1
  • MSPRESS MCSE Readiness Review Exam 70-224 Microsoft Exchange 2000 Server Administration ISBN 0-7356-1243-9
  • MSPRESS MCSE Readiness Review Exam 70-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure ISBN 0-7356-1364-8
  • MSPRESS MCSE Readiness Review Exam 70-215 Microsoft Windows 2000 Server ISBN 0-7356-0948-9
  • MSPRESS MCSE Readiness Review Exam 70-210 Microsoft Windows 2000 Professional ISBN 0-7356-0949-7
  • MSPRESS MCSE Readiness Review Exam 70-216 Microsoft Windows 2000 Network Infrastructure ISBN 0-7356-0950-0
  • MSPRESS MCSE Readiness Review Exam 70-217 Microsoft Windows 2000 Directory Services Infrastructure ISBN 0-7356-1000-2
  • MSPRESS Faster Smarter A+ Certification, ISBN 0-7356-1915-8
  • MSPRESS A+ Certification Readiness Review ISBN 0-7356-1424-5
  • MSPRESS MCSA/MCSE/MCDBA Self-Paced Training Kit Microsoft SQL Server 2000 System Administration 2nd Edition, ISBN 0-7356-1961-1
  • MSPRESS MCSE Readiness Review Exam 70-228 Microsoft SQL Server 2000 Administration ISBN 0-7356-1250-1
  • MSPRESS MCSE Readiness Review Exam 70-229 Microsoft SQL Server 2000 Database Design and Implementation ISBN 0-7356-1251-X
  • MSPRESS MCSA Readiness Review Managing A Microsoft Windows 2000 Network Environment Exam 70-218, ISBN 0-7356-1636-1
  • MSPRESS MCSA/MCSE Self-Paced Training Kit Microsoft Windows 2000 Professional 2nd Edition, ISBN 0-7356-1766-X
  • MSPRESS MCSA/MCSE Self-Paced Training Kit Managing a Microsoft Windows 2000 Network Environment 2nd Edition, ISBN 0-7356-1776-7
  • MSPRESS MCSA/MCSE Self-Paced Training Kit Microsoft Windows 2000 Server 2nd Edition, ISBN 0-7356-1767-8
  • MSPRESS MCAD/MCSE/MCDBA Self-Paced Training Kit: Microsoft SQL Server 2000 Database Design and Implementation, Exam 70-229, Second Edition, ISBN 0-7356-1960-3
  • MSPRESS MCSE Readiness Review: Designing a Microsoft Windows 2000 Network Infrastructure, ISBN 0-7356-1366-4
  • MSPRESS Faster Smarter Network+ Certification, ISBN 0-7356-1932-8
  • MSPRESS Network+ Certification Readiness Review, ISBN 0-7356-1457-1
  • MSPRESS MCSA Self-Paced Training Kit Microsoft® Windows® 2000 Core Requirements, Exams 70-210, 70-215, 70-216, and 70-218 Second Edition, ISBN 0-7356-1808-9
  • MSPRESS MCSA/MCSE Self-Paced Training Kit (Exam 70-216): Microsoft Windows 2000 Network Infrastructure Administration, Second Edition, ISBN 0-7356-1772-4

SYMPTOMS

When launching the Readiness Review or Faster Smarter Electronic Assessment Engine program, you will encounter a script error. After dismissing the script error, the assessment questions will not be visible, and you will not be able to take the exam.

CAUSE

This error occurs after you have installed Windows Hotfix KB840315 security update, or Windows XP Service Pack 2. After you apply Windows Hotfix KB840315 or Windows XP Service Pack 2, only files that have the .chm file name extension can be used as compiled HTML Help files. Programs that use other file name extensions for compiled HTML Help files, which the Readiness Review and the Faster Smarter Electronic Assessment Engine programs use, will no longer display content.

RESOLUTION

A fix has been developed to resolve this issue. Please download the following self-extracting file and follow the install instructions below to apply the fix:

The following file is available for download from the Microsoft Download Center:

patchqs.exe


How to Install the Patch

After downloading the file onto your computer,

1. Double-click on the downloaded file (patchqs.exe). A message box appears, explaining where to unzip the files to.

2. Click Ok. A message box appears, prompting you to specify which folder to unzip the files to.

3. Click Browse, and navigate to the folder where you have installed the Readiness Review or Electronic Assessment Engine programs. For Example:

C:\Program Files\MCSE Readiness Review\70-228


or,

C:\Program Files\Faster Smarter Electronic Assessment Engine\Network+Cert


4. Click OK.

5. Click Unzip. A message box appears, announcing "6 file(s) unzipped successfully". Click Ok, then click Close.

6. Open Windows Explorer or My Computer and navigate to the folder where you just unzipped the files to in step 3. You will see the following six files in the folder:

patchqs.bat
UNpatchqs.bat
glossary.html.new
help.htm.new
questionlistgen.js.new
readme.txt


7. Double-click on patchqs.bat. A black command-line window box quickly flashes across the screen (may not be noticeable) while the patch is being executed. After which, you will see two files left in the folder:

UNpatchqs.bat
readme.txt



This indicates the patch has been successfully applied.

Note If you have multiple Readiness Review or/and Electronic Assessment Engine programs installed, you will need to repeat the above steps for each installed program.
Modification Type:MinorLast Reviewed:4/6/2005
Keywords:kbdocfix kbdocerr KB885674 kbAudEndUser
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