The ActiveSync dialog box stops responding when you try to install Plus! Sync & Go Pocket PC on a Windows Mobile 2003 Second Edition Pocket PC device (885630)


The information in this article applies to:

  • Microsoft Plus! Digital Media Edition
  • Microsoft Windows Mobile 2003 Second Edition software for Pocket PC

SYMPTOMS

When you try to install the Plus! Sync & Go Pocket PC program to a Microsoft Windows Mobile 2003 Second Edition Pocket PC device, the ActiveSync dialog box stops responding (hangs). Additionally, the Plus! Sync & Go Pocket PC program does not successfully install.

CAUSE

This issue is caused by an incompatibility between the Plus! Sync & Go Pocket PC program and Microsoft Windows Mobile 2003 Second Edition.

RESOLUTION

The following file is available for download from the Microsoft Download Center:

DownloadDownload the Plus! Digital Media Edition Sync & Go Update package now.
Release Date: September 2, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

After you download and install the fix, you must reinstall Plus! Sync & Go on your device. To reinstall Plus! Sync & Go on your Windows Mobile 2003 Second Edition-based device, follow these steps:
  1. On your desktop computer, start Plus! Sync & Go.
  2. Click Options, and then click Install Plus! Sync & Go for Pocket PC.
  3. Follow the instructions on the screen.
Modification Type:MinorLast Reviewed:6/27/2005
Keywords:kbDownload kbtshoot kbprb KB885630 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.