You receive an error message when you try to open a TIFF file in Digital Image Pro 10 (885379)


The information in this article applies to:

  • Microsoft Digital Image Pro 10

SYMPTOMS

When you try to open a Tagged Image File Format (TIFF) file in Microsoft Digital Image Pro 10, you may receive an error message that is similar to the following:
Sorry, this file can't be opened.
You can open the file as expected in Microsoft Digital Image Pro 9.

CAUSE

This problem may occur if an incorrect version of the Gdiplus.dll file is installed in the Digital Image Pro 10 folder.

RESOLUTION

To resolve this problem, update the Gdiplus.dll file. To do this, follow these steps:
  1. Quit Digital Image Pro 10.
  2. Click Start, click Run, type the following, and then click OK:

    drive:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-ww_712befd8

    In this example, drive is the hard disk where Windows is installed.

    Note To verify that this file is the correct version, follow these steps:
    1. Right-click the Gdiplus.dll file, and then click Properties.
    2. On the Version tab, verify that the file version is 5.1.3101.0.
  3. Right-click the Gdiplus.dll file, and then click Copy.
  4. Click Start, click Run, type the path of the Digital Image Pro 10 folder, and then click OK. The following is the default path of the Digital Image Pro 10 folder:

    C:\Program Files\Microsoft Digital Image 10

    Note You must include quotation marks when you type this path in the Open box--for example, type "C:\Program Files\Microsoft Digital Image 10".
  5. On the Edit menu, click Paste.
Modification Type:MajorLast Reviewed:9/15/2004
Keywords:kberrmsg kbprb kbtshoot KB885379 kbAudEndUser
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