Your computer may indicate that your wireless network connection is unavailable after you resume your computer from hibernation in Windows XP (885293)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

After you resume your Microsoft Windows XP-based computer from hibernation, your computer may indicate that your wireless network connection is unavailable. This problem does not occur every time that you resume your computer from hibernation.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   06-Nov-2004  00:02  5.1.2600.2550  12,928  Ndisuio.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

To work around this problem, use one of the following methods:
  • Restart your computer.
  • Put your computer in hibernation, and then resume your computer from hibernation.
  • Restart the Wireless Zero Configuration service. To do this, follow these steps:
    1. Right-click My Computer, and then click Manage.
    2. Double-click Services and Applications, and then click Services.
    3. In the right pane, click Wireless Zero Configuration.
    4. On the Action menu, click Stop, and then click Start.

MORE INFORMATION

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbWinXPpreSP3fix kbfix kbbug kbQFE kbHotfixServer KB885293 kbAudEndUser
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