The Inetinfo.exe process repeatedly crashes and restarts, and "Event ID 7031" and "Event ID 7034" error events are repeatedly logged in the system log in Windows 2000 Server (885264)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition, when used with:
    • Microsoft Windows 2000 Server
    • Microsoft Windows 2000 Advanced Server
  • Microsoft Exchange Server 2003 Enterprise Edition, when used with:
    • Microsoft Windows 2000 Server
    • Microsoft Windows 2000 Advanced Server

SYMPTOMS

Important The previous update that resolved the problem that is described in this article has now been superseded by the Microsoft Security Bulletin MS04-035 security update.

After you restart a Microsoft Windows 2000 Server-based computer that is running Microsoft Exchange Server 2003, the Inetinfo.exe process unexpectedly crashes and then restarts. This problem occurs several times. The Error Reporting dialog box appears on the screen every time that the Inetinfo.exe process crashes.

Additionally, the following events are repeatedly logged in the system event log: Event Source: Service Control Manager
Event Type: Error
Event ID: 7031
Description: The IIS Admin Service service terminated unexpectedly. It has done this x time(s). Event Source: Service Control Manager
Event Type: Error
Event ID: 7034
Description: The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this x time(s). Note You may also see additional "Event ID 7034" error events logged by services that are dependent on the IIS Admin Service.

CAUSE

This problem is caused by a problem in the Exchange 2003 Routing Engine service when it is used with Windows 2000 Server.

RESOLUTION

To resolve this problem, install the security update that is described in the following Microsoft Knowledge Base article:

885882 MS04-035: Vulnerability in SMTP could allow remote code execution in Microsoft Exchange Server

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 1.

MORE INFORMATION

For additional information about this same issue in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

827214 The Inetinfo.exe process repeatedly crashes and restarts, and "Event ID 7031" and "Event ID 7034" error events are repeatedly logged in the system log in Windows Server 2003

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MajorLast Reviewed:5/15/2006
Keywords:ATdownload kbDownload kbExchange2003preSP1fix kbBug kbfix kbHotfixServer KB885264
©2004 Microsoft Corporation. All rights reserved.