SYMPTOMS
When you receive multiple documents through the BizTalk 2002 Adapter for FTP Application Integration component (AIC) in Microsoft BizTalk Server 2002, the BizTalk Server 2002 Messaging service may randomly stop responding, and access violation exceptions may occur. You may see error messages that are similar to the following when you view the application event log:
Event Type: Error
Event Source: BizTalk Server
Event Category: Document Processing
Event ID: 324
Description:
An error occurred in BizTalk Server.
Details:
------------------------------
[0x80010105] The server threw an exception.
Event Type: Error
Event Source: COM+
Event Category: SVC
Event ID: 4194
Description:
The system has called a custom component and that component has failed and
generated an exception. This indicates a problem with the custom component. Notify
the developer of this component that a failure has occurred and provide them with
the information below.
Component Prog ID:
Server Application ID: {6ECD95AC-3C06-4A9B-9D43-4565C1BD3319}
Server Application Name: BizTalk Server
Internal Utilities
Exception: C0000005
Address: 0x77FCCC8E
Call Stack:
ntdll!RtlSizeHeap + 0x34
ole32!RevokeDragDrop + 0xEA
OLEAUT32!SysFreeString + 0x57
BTSFTPAIC + 0x6C52
CISENGINE!CFakeLock::ReadOrWriteUnlock(bool) + 0x2716
CISENGINE!CFakeLock::ReadOrWriteUnlock(bool) + 0x1576
CISENGINE!GetNewStateEngine(struct IInterchangeStateEngine * *) + 0x1354
CISENGINE!GetNewStateEngine(struct IInterchangeStateEngine * *) + 0x10A8
CISENGINE!GetNewStateEngine(struct IInterchangeStateEngine * *) + 0xBE0
CISENGINE!GetNewStateEngine(struct IInterchangeStateEngine * *) + 0x499
CISENGINE!GetNewStateEngine(struct IInterchangeStateEngine * *) + 0x6EE
CISENGINE!LKRhash::CLKRHashTable::End(void) + 0x5CAA
TxfAux + 0x35C61
ole32!CoCreateFreeThreadedMarshaler + 0x2E94
ole32!CoCreateFreeThreadedMarshaler + 0x3153
ole32!CoCreateFreeThreadedMarshaler + 0x350A
TxfAux!CoGetInterceptorForOle32 + 0x2FD7
MSCIS!SchedulerRunning(void) + 0x105E
KERNEL32!TlsSetValue + 0xF0
Because of this problem, the FTP receive functions may become disabled and the interchange document may become stuck in the work queue.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
16-Sep-2004 18:24 1.0.989.0 60,416 Btsftpaic.dll
16-Sep-2004 19:17 31,121 Btsftpaic.zip