The AutoComplete feature does not work after you enable it in Internet Explorer on a computer that is running Windows XP Home Edition (885180)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

On a computer that is running Microsoft Windows XP Home Edition, after you enable the AutoComplete feature in Microsoft Internet Explorer, the AutoComplete feature does not work. In this scenario, AutoComplete does not fill in the rest of a Web site address that you start to type or it does not automatically fill in user name or password information that you have previously entered.

RESOLUTION

To resolve this issue, follow these steps:

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate, and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

  3. On the File menu, click Export.
  4. Locate a folder to save this registry subkey in, type savedProtectedStorage in the File name box, and then click Save.

    Note If you have to restore the Protected Storage System Provider registry subkey after you change it, you can do so by double-clicking the savedProtectedStorage.reg file that you saved in this step.
  5. Expand Protected Storage System Provider, and then click the user subkey folder that is directly under Protected Storage System Provider. This user subkey appears similar to the following:

    S-1-5-21-124525095-708259637-1543119021-16701

  6. On the Edit menu, click Delete, and then click Yes on the following message that appears: Are you sure you want to delete this key and all of its subkeys?Note More than one of these user subkeys may appear under Protected Storage System Provider. One of these user subkeys appears for every identity that you have. Therefore, to resolve this issue for all your identities, remove all the user subkey folders under Protected Storage System Provider.
  7. Quit Registry Editor, and then restart your computer.

MORE INFORMATION

To view the AutoComplete settings in Internet Explorer, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Content tab, and then click AutoComplete.
For additional information about how to configure the AutoComplete feature in Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/using/howto/customizing/autocomplete.mspx

For additional information about how to configure other features in Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/using/howto/default.mspx

Modification Type:MajorLast Reviewed:10/13/2004
Keywords:kbenv kbtshoot kbprb KB885180 kbAudEndUser
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