Print features, such as the watermarks feature, the n-up printing feature, and the collate feature, do not work if you print to a Novell, to an IPP, or to another partial print provider in Windows 2000, Windows XP, or Windows Server 2003 (884897)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you print to a network print server, some printing features do not work correctly. For example, you experience one or more of the following symptoms:
  • Watermarks do not print.
  • You cannot print multiple pages of a document on a single piece of paper. This process is referred to as n-up printing.
  • If you print multiple copies of a document, the collate option does not work.
Print servers that may be affected by this symptom include print servers from Novell, printer servers that use the Internet Printing protocol (IPP), and other partial print providers. Other print servers that may be affected include systems that support SMB. These print servers include shared printers and print servers that use Samba and Linux.

CAUSE

This problem occurs because the Microsoft print architecture requires that that you set the default printer driver on the server to Print Processor. Some non-standard network print providers cannot do this. Therefore, the print queue may spool the job as raw data and skip the Print Processor driver. When this happens, certain printer features do not work correctly.

RESOLUTION

Microsoft Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Microsoft Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Dec-2004  21:15  5.1.2600.1614     308,736  Localspl.dll     
   15-Dec-2004  21:15  5.1.2600.1612      68,608  Spoolss.dll      
   01-Dec-2004  14:46  5.1.2600.1612     594,432  Xpsp2res.dll     
   15-Dec-2004  21:07  5.1.2600.2584     343,040  Localspl.dll
Windows XP, 64-bit version

   Date         Time   Version            Size    File name    Platform
   --------------------------------------------------------------------------------
   15-Dec-2004  21:12  5.1.2600.1614     971,264  Localspl.dll     IA-64
   15-Dec-2004  21:12  5.1.2600.1612     220,672  Spoolss.dll      IA-64
   01-Dec-2004  15:23  5.1.2600.1612     593,920  Xpsp2res.dll     IA-64
   15-Dec-2004  21:15  5.1.2600.1614     308,736  Wlocalspl.dll    x86
   15-Dec-2004  21:15  5.1.2600.1612      68,608  Wspoolss.dll     x86
   01-Dec-2004  14:46  5.1.2600.1612     594,432  Wxpsp2res.dll    x86

Microsoft Windows 2000

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Prerequisites Windows 2000 Service Pack 3 (SP3) Restart requirement You must restart your computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   23-Dec-2004  07:38  0.2.0.2           138,000  Faxui.dll        
   17-Jun-2004  23:05  5.0.2195.6945     231,184  Gdi32.dll        
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   23-Dec-2004  07:38  5.0.2195.7013     258,832  Localspl.dll     
   24-Mar-2004  02:17  5.0.2195.6898      37,136  Mf3216.dll       
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   02-Dec-2004  14:27  5.0.2195.7004   6,272,512  Sp3res.dll       
   23-Dec-2004  07:38  5.0.2195.7013      80,144  Spoolss.dll      
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   19-Jun-2003  20:05  5.0.2195.6681      97,040  Win32spl.dll     
   24-Aug-2004  22:59  5.0.2195.6970     182,544  Winlogon.exe     
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll       
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll


Note In some circumstances, you may want to return the system to its previous state; that is, you may want your system to again exhibit the problem that is described in the "Symptoms" section.

To do this, enable the option in your printer to send documents directly to the print device and not to spool the documents. To enable the option in your printer to send documents directly to the print device, follow these steps:
  1. Right-click your printer name, click Properties, and then click the Advanced tab.
  2. Click to select the Print directly to the printer check box, and then click OK.
You may want to enable the setting in your printer to send documents directly to the printer. This may be useful in the following scenarios:
  • After you apply the hotfix, you notice a problem. You notice that the printer driver expects the old spooler behavior and does not correctly handle the new spooler behavior.
  • You want to avoid spooling the document to disk. For example, you may be using the printer as a gateway to another protocol.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/21/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp3fix kbWinXPpreSP3fix kbWin2000preSP5fix kbBug kbfix KB884897 kbAudEndUser
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