STOP 0x7B error occurs after you start a Windows 2000-based computer that was deployed by using Sysprep (884574)

SYMPTOMS

After you start a Microsoft Windows 2000-based computer that was deployed by using the Microsoft Windows 2000 System Preparation (Sysprep) Utility, you receive a STOP 0x7B error.

In particular, you receive the STOP 0x7B error after you follow these steps:

You create an image of Windows 2000 by using the version of Sysprep that is included with the release version of Windows 2000. You include drivers for a SCSIPort device that uses a Lower Filter registry value.
You run Sysprep again on the image. This time, you include updated drivers for the same SCSIPort device that does not use a Lower Filter registry value.

CAUSE

This problem occurs because Lower Filter registry values are assigned to all the SCSIPort entries in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase

Windows 2000 tries to load the drivers that are defined in the Lower Filter registry entry, although the new SCSIPort device drivers do not support this functionality. Therefore, you receive a STOP 0x7B error.

RESOLUTION

To resolve this problem, rebuild the image by using the version of Sysprep that is included in this hotfix.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   -------------------------------------------------------
   08-Dec-2004  05:26  5.0.2195.7008  74,512  Sysprep.exe

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates