Event ID 1004 is logged when a thin client tries to obtain a license from a Windows Server 2003-based terminal server (884570)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfixes that are described in the following Microsoft Knowledge Base articles:

832794 Terminal Server License Server Activation Wizard generates a product ID that does not work

834803 License Server Security Group setting does not work in Windows Server 2003 Terminal Server

837211 Clients cannot obtain permanent Windows 2000 Terminal Services Client Access Licenses

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   23-Aug-2004  22:06  5.2.3790.206      326,656  Lserver.exe      
   23-Aug-2004  23:21  5.2.3790.193       28,672  Tls236.dll

MORE INFORMATION

For additional information about a similar problem that may occur if a Windows-based terminal server client has been issued a permanent license, but that license has expired, click the following article number to view the article in the Microsoft Knowledge Base:

813508 Cannot connect to a terminal server from a Windows-based terminal

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates