Enhanced Metafiles (EMF) are slow or do not play at all in Windows XP or Windows 2000 (884562)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you open an enhanced metafile (EMF), especially an enhanced metafile that is on a network drive, on your Microsoft Windows XP-based computer or on your Microsoft Windows 2000-based computer, the playback of the EMF file may be slow or may not play at all.

Note This problem may occur in the following programs:
  • A custom program that you use to play enhanced metafiles
  • Windows Picture and Fax Viewer

CAUSE

This problem may occur after you install the update that is included for your Windows operating system in the following Windows security update:

835732 MS04-011: Security Update for Microsoft Windows

RESOLUTION

Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed on your computer. For additional information about the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to activate any hotfixes that this package contains.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP Service Pack 1
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Oct-2004  16:58  5.1.2600.1599     267,776  Gdi32.dll        
   15-Oct-2004  17:58  5.1.2600.1596      36,864  Mf3216.dll
Windows XP Service Pack 2
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Oct-2004  17:17  5.1.2600.2530     278,016  Gdi32.dll

Windows 2000

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Microsoft Windows 2000 Service Pack 4 (SP4)

Restart information

You may have to restart your computer after you apply this hotfix as certain system files will be replaced.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to activate any hotfixes that this package contains.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date Time Version Size File name 
------------------------------------------------------------ 
10-Jan-2005 04:29 5.0.2195.7011 231,696 Gdi32.dll 
10-Jan-2005 04:29 5.0.2195.7011 37,136 Mf3216.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWin2000preSP5fix kbWin2000SP5fix kbWinXPsp3fix kbWinXPpreSP3fix kbfix kbbug KB884562 kbAudEndUser
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