Text is printed in an incorrect font when you print documents to a Windows 2000-based print server (884540)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you print documents to a Microsoft Windows 2000-based print server, text in the documents is printed in an incorrect font. You experience this symptom when you print a very large number of documents at a time. For example, you experience this symptom when you print 80,000 documents at a time.

CAUSE

This problem occurs if the printer device context reuses the handle value of a font. In that case, the handle value of the current font and the handle value of the previous font are the same even though the fonts are different.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires either Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   22-Sep-2004  11:53  5.0.2195.6975  1,632,656  Win32k.sys
   24-Mar-2004  02:17  5.0.2195.6897    742,160  Kernel32.dll     
   05-Aug-2003  22:14  5.0.2195.6794    385,808  Userenv.dll      
   22-Sep-2004  12:05  5.0.2195.6974    335,120  Msgina.dll       
   19-Jun-2003  20:05  5.0.2195.6660    233,744  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6824     42,256  Basesrv.dll      
   24-Mar-2004  02:17  5.0.2195.6824     54,544  Mpr.dll          
   13-Sep-2004  19:27  5.0.2195.6974  5,898,752  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6892     90,264  Rdpwd.sys
   21-Sep-2003  00:45  5.0.2195.6824    236,304  Cmd.exe          
   25-Sep-2003  18:08  5.0.2195.6826    243,984  Winsrv.dll       
   11-Mar-2004  02:37  5.0.2195.6898    181,520  Winlogon.exe     
   24-Mar-2004  02:17  5.0.2195.6897    403,216  User32.dll       
   24-Mar-2004  02:17  5.0.2195.6897    742,160  Kernel32.dll     
   22-Sep-2004  11:53  5.0.2195.6975  1,632,656  Win32k.sys
   25-Sep-2003  18:08  5.0.2195.6826    243,984  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file-naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbBug kbfix kbWin2000preSP5fix kbHotfixServer kbQFE KB884540 kbAudITPRO
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