Smart tags do not appear in Outlook 2003 after you install Windows XP SP2 (884197)


The information in this article applies to:

  • Microsoft Office Outlook 2003, when used with:
    • Microsoft Windows XP Professional SP2
    • Microsoft Windows XP Home Edition SP2
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you install Microsoft Windows XP Service Pack 2 (SP2), smart tags do not appear in Microsoft Office Outlook 2003.

CAUSE

This behavior occurs because Windows XP SP2 makes some security changes in Outlook 2003 that causes smart tags not to persist in Microsoft Outlook. This behavior does not occur when users install Microsoft Windows XP Service Pack 1 (SP1).

RESOLUTION

To resolve this behavior, install Microsoft Office 2003 Service Pack 1 (SP1) after you install Windows XP SP2. Additionally, you must make the following changes to the registry.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit, in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

  3. On the Edit menu, point to New, and then click Key.
  4. Type RenderedIEBehaviors, and then press ENTER.
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type #default#ieooui, and then press ENTER.
  7. Double-click #default#ieooui, type 1 in the Value Data box, and then click OK.
  8. Quit Registry Editor.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbtshoot kbprb KB884197 kbAudEndUser
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