The Exchange Information Store service stops responding when you register an event sink on the system mailbox in Exchange 2000 Server (884035)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you register a custom global information store event sink on a computer that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service (Store.exe) may stop responding (hang).

CAUSE

This problem may occur if the following conditions are true:
  • You are running Exchange 2000 on a multi-processor computer.
  • You register the custom global store event sink on the system mailbox.
This problem occurs because Exchange may incorrectly free a structure before the Information Store service has finished working with it. This causes the Information Store service to stop responding (hang).

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Additionally, this hotfix requires the update rollup package that is described in the following Microsoft Knowledge Base (KB) article:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   16-Sep-2004  22:00  6.0.6617.7      2,174,976  Exoledb.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbfix kbExchange2000preSP4fix kbbug KB884035 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.