FIX: The BizTalk Messaging Service randomly stops responding and you receive error messages in the BizTalk Server Adapter for FTP (884026)



The information in this article applies to:

  • Microsoft BizTalk Server 2002
  • Microsoft BizTalk Adapter for FTP 1.0

SYMPTOMS

In Microsoft BizTalk Server 2002, the BizTalk Messaging Service randomly stops responding, and you receive error messages. The FTP Receive Functions may become disabled, and documents may not be able to be processed in the work queues.

CAUSE

This problem occurs because the heap is corrupted in the Microsoft BizTalk Server Adapter for FTP when you use the FTP Command Before Get option or the FTP Command After Get option.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Sep-2004  18:24  1.0.989.0          60,416  Btsftpaic.dll 
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

To work around this problem, do not use the FTP Command Before Get option or the FTP Command After Get option.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:10/17/2005
Keywords:kbBTSMessaging kbBTSAdapters kbQFE kbfix kbbug KB884026 kbAudDeveloper