You cannot install the Application Share add-in in Live Meeting 2000 (883754)


The information in this article applies to:

  • Microsoft Office Live Meeting
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install the Application Share add-in for Microsoft Office Live Meeting 2000, the installation is not completed successfully.

CAUSE

This issue may occur if the Java Classpath value in the registry is too long. The Java Classpath value is a path. If the path is longer than 255 characters, the Application Share installer does not recognize the Application Share add-in.

WORKAROUND

To work around this issue, use both the following procedures.

Part 1: Make the Classes folder the default folder

In Windows Explorer, make the Classes folder the default folder for the Java class files. The new path will be shorter than the old path. To do this, follow these steps:
  1. Start Windows Explorer, and then locate the following folder:

    C:\Windows\Java VM\Classes\folder 1\folder 2\ folder 3\ folder 4\MyJavaFiles

  2. Copy the contents of the MyJavaFiles folder to the following location:

    C:\Windows\Java VM\Classes

Part 2: Change the registry

Change the Java Classpath entry in the registry so that it matches the new path that you made in part 1 of the workaround. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate, and then expand the following subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Java VM
  3. In the right pane, right-click the Classpath, and then click Modify.
  4. In the Edit String dialog box, modify the class path so that it matches the new path that you made in part 1 of the workaround.
  5. Quit Registry Editor.
Note The new path must be shorter than 255 characters. If you are not sure whether the new path is short enough, see the "More Information" section.

MORE INFORMATION

To verify the length of the class path, follow these steps:
  1. Repeat steps 1 through 4 of part 2 of the workaround.
  2. In the Edit String dialog box, press CTRL+C to copy the class path.

    Note In the Edit String dialog box, the path is automatically selected in the Value data box.
  3. Copy the path to a Microsoft Word document. To do this, open a Word document, and then press CTRL+V.
  4. On the Tools menu in Word, click Word Count.
  5. In the Word Count dialog box, view the length of the path next to Characters (with spaces).
Note 255 characters is equivalent to 512 bits.
Modification Type:MinorLast Reviewed:10/6/2004
Keywords:kbtshoot KB883754 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.