Internet Authentication Service takes a long time to authenticate a wireless connection in Windows Server 2003 (883659)

SYMPTOMS

When a user tries to connect to your network by using a wireless connection, and when that user's connection request is authenticated and authorized by Microsoft Windows Server 2003 Internet Authentication Service (IAS), you may experience all the following symptoms:

It takes a long time to complete the user's connection.
The following event appears in the System log on the computer that is running IAS:Event Type: Error
Event Source: IAS
Event Category: None
Event ID: 3
Date: date
Time: time
User: N/A
Computer: computername
Description: Access request for user username was discarded. Fully-Qualified-User-Name = <undetermined> NAS-IP-Address = IP address NAS-Identifier = <not present> Called-Station-Identifier = identifier Calling-Station-Identifier = identifier Client-Friendly-Name = IP address Client-IP-Address = clientIP address NAS-Port-Type = Ethernet NAS-Port = 50109 Proxy-Policy-Name = Use Windows authentication for all users Authentication-Provider = Windows Authentication-Server = <undetermined> Reason-Code = 97 Reason = The authentication request was not processed because it contained a Remote Authentication Dial-In User Service (RADIUS) message that was not appropriate for the secure authentication transaction.
If you view the contents of the IAS log file, you notice information that is similar to the following:
```
[516] 08-04 16:36:58:614: NT-SAM EAP handler received request.
[516] 08-04 16:36:58:614: State attribute is present, but unrecognized
```
By default, the IAS log file is named Iaslog.log. This file is located in the following folder:
%WINDIR%\System32\LogFiles

CAUSE

This problem occurs if the following conditions are true:

The user connects to the network through a wireless access point by using Extensible Authentication Protocol (EAP).
When the wireless access point submits the user's credential to IAS, that authentication request contains a Remote Authentication Dial In User Service (RADIUS) state attribute.

In this scenario, if the access point tries to start an EAP session that contains state information, IAS ignores the authentication request. Therefore, the client times out the connection attempt, and the connection takes a long time.

Note The state attribute is a value that permits both systems to keep track of the connection conversation. IAS provides new state information to each connected session. The access point should not send state information during the initial connection request. The access point should only return the state information that it receives from IAS. However, in this scenario, IAS should reject a connection request that contains state information instead of ignoring this request. This would permit the connection to be reestablished more quickly than if the connection attempt has to time out.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit editions

   Date         Time   Version       Size     File name
   ----------------------------------------------------------------
   25-Aug-2004  07:46  5.2.3790.206  101,888  Iassam.dll

Windows Server 2003, 64-bit editions

   Date         Time   Version       Size     File name    Platform
   ----------------------------------------------------------------
   25-Aug-2004  07:46  5.2.3790.206  335,360  Iassam.dll      IA-64
   25-Aug-2004  07:46  5.2.3790.206  101,888  Wiassam.dll     x86