Error message when you move a resource group from a Windows 2000 node to another Windows 2000 node on a Windows 2000-based cluster: "Online, volumes not ready. Error: 87" (883633)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMSWhen you move a resource group from a Microsoft Windows 2000 node to
another Windows 2000 node on a Windows 2000-based cluster, the move operation
fails. Additionally, an error message that resembles the following is logged in the
%windir%\Cluster\Cluster.log file: 000009e0.000007f8::2004/05/06-13:35:02.875 Physical Disk
<Disk R:>: [DiskArb]------- DisksOnline
-------.
000009e0.000007f8::2004/05/06-13:35:03.171 Physical Disk <Disk
R:>: Get Assigned Letter for \Device\Harddisk9\Partition1 returned status
C000000D. ---
STATUS_NO_SUCH_DEVICE
000009e0.000007f8::2004/05/06-13:35:05.187 Physical
Disk <Disk R:>: Online, volumes not ready, error: 87.
Retrying
.
000009e0.000007f8::2004/05/06-13:35:51.546 Physical Disk
<Disk R:>: Online, volumes not ready. Error:
87.
000009e0.000007f8::2004/05/06-13:35:51.656 [RM] RmpSetResourceStatus,
Posting state 4 notification for resource <Disk R:>
ClusterResourceFailed
000008f0.00000968::2004/05/06-13:35:51.656 [FM]
FmpPropagateResourceState: resource d07988a1-c634-4c47-ac68-ef7fef03c264 failed
event. - Note The following line in the error message occurs
24 times: 000009e0.000007f8::2004/05/06-13:35:05.187 Physical Disk
<Disk R:>: Online, volumes not ready, error: 87.
Retrying This problem frequently occurs when you start the move
operation after another Windows 2000 node has been restarted. CAUSEThis problem occurs because the disk online program times
out when it tries to verify that the Mount Manager (Mountmgr.sys) has added the resource group volume to the
Plug and Play list.
When you move a resource group, the Mount
Manager starts to add the volume to the Plug and Play list. Meanwhile, the disk
online program repeatedly tries to verify that the Mount Manager has finished adding
the volume. However, the verification process has a 48-second time-out period. After the time-out period expires, the resource group is not moved if
the disk online program cannot detect that the volume has been
added to the Plug and Play list.RESOLUTIONHotfix informationA supported
hotfix is now available from Microsoft, but it is only intended to correct the
problem that this article describes. Apply it only to systems that are
experiencing this specific problem. To resolve this problem, contact
Microsoft Product Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question. PrerequisitesYou must install Windows 2000 Service Pack 4 (SP4) to apply
this hotfix. For more information about Windows 2000 SP4, visit the following
Microsoft Web site:
Restart informationYou must restart the computer after
you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes. File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. |
| Clusapi.dll | 5.0.2195.6683 | 55,568 | 19-Jun-2003 | 20:05 | x86 | | Clusnet.sys | 5.0.2195.6683 | 67,760 | 19-Jun-2003 | 20:05 | x86 | | Clusres.dll | 5.0.2195.6966 | 253,200 | 09-Aug-2004 | 17:32 | x86 | | Clussvc.exe | 5.0.2195.6683 | 682,768 | 19-Jun-2003 | 20:05 | x86 | | Dnsapi.dll | 5.0.2195.6824 | 134,928 | 24-Mar-2004 | 02:17 | x86 | | Dnsrslvr.dll | 5.0.2195.6876 | 92,432 | 24-Mar-2004 | 02:17 | x86 | | Netman.dll | 5.0.2195.6660 | 95,504 | 19-Jun-2003 | 20:05 | x86 | | Netshell.dll | 5.0.2195.6604 | 477,456 | 19-Jun-2003 | 20:05 | x86 | | Resrcmon.exe | 5.0.2195.6683 | 54,544 | 19-Jun-2003 | 20:05 | x86 | | Sp3res.dll | 5.0.2195.6935 | 5,887,488 | 04-Jun-2004 | 23:13 | x86 |
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.MORE INFORMATIONThere is a design change in Microsoft Windows Server 2003 that affects the
way that the disk online program verifies the volume information. When you move a resource group from a Windows Server 2003 node to
another Windows Server 2003 node, the disk online program directly checks
the Plug and Play list to see whether the volume has been added.
After the volume is added, the disk online program verifies that the volume is ready.
| Modification Type: | Major | Last Reviewed: | 8/28/2006 |
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| Keywords: | kbHotfixServer kbWin2000preSP5fix kbExpertiseAdvanced kbQFE kbfix KB883633 kbAudDeveloper kbAudITPRO |
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