WMI query may stop responding when a user queries performance counter data on Windows Server 2003 (883525)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

A Windows Management Instrumentation (WMI) query may stop responding when the following conditions are both true:
  1. WMI performs a query of a performance counter object, such as the Processor object.
  2. The WMI query is run by a user who is not a member of the Performance Monitor Users group or the Performance Log Users group.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

   Date         Time   Version            Size  File name
   --------------------------------------------------------------------
   11-Aug-2004  17:27  5.2.3790.198    573,952  Advapi32.dll

Windows Server 2003, 64-bit editions

   Date         Time   Version            Size  File name      Platform
   --------------------------------------------------------------------
   11-Aug-2004  17:27  5.2.3790.198  1,383,936  Advapi32.dll   IA-64
   11-Aug-2004  17:27  5.2.3790.198    573,952  Wadvapi32.dll  x86

WORKAROUND

To work around this problem, identify the user account that the WMI query will use and add that account to either of the following groups:
  • Performance Monitor Users
  • Performance Log Users

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

REFERENCES

For additional information about how to manage groups in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

816302 How to manage groups in Windows Server 2003

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinServ2003preSP1fix kbfix kbBug KB883525 kbAudITPRO kbAudEndUser
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