User folders are removed when an administrator tries to reinstall the Systems Management Server 2.0 client (883492)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0

SYMPTOMS

If a low-rights user uses Logon Client Installation to install the Microsoft Systems Management Server (SMS) 2.0 client, and an administrator later tries to reinstall the client, the Delpath.exe program may delete a user folder instead of the temporary SMS client folder. The folder that the Delpath.exe program deletes may be a user's Documents folder. For example, you may experience this problem if the following conditions are true:
  1. A low-rights user, "Testuser", logs in and runs the Smsls.bat file.
  2. Testuser does not have permissions to install the SMS client software to the \Windows folder. The SMS client base components are installed to the \%TEMP% folder. The %TEMP% environment variable is set to C:\Documents and Settings\Testuser\Local Settings\Temp.
  3. Testuser adds personal documents to a folder that is named C:\Documents.
  4. Testuser experiences an unrelated problem and calls the Helpdesk.
  5. A Helpdesk administrator logs on to the client computer. The Smsls.bat file runs as part of the logon process.
  6. The Logon Client Installation process detects that it can remove the temporary SMS directory and calls the following command line: 
    C:\Windows\MS\SMS\Core\Bin\Delpath.exe C:\Documents and Settings\Testuser\Local Settings\Temp\MS
  7. The Delpath.exe program detects the C:\Documents folder as the parameter and deletes the C:\Documents folder that contains the user's files. The correct call to the Delpath.exe program is logged in the Wn_logon.log or Nd_logon.log file in the \%windir%\MS\SMS\Logs folder on the client computer.

CAUSE

This problem occurs because the Logon Client Installation process passes a temporary SMS installation path that contains spaces to the Delpath.exe process. The Delpath.exe program detects only the first part of the path, before the first space, as the temporary SMS folder. The Delpath.exe program then tries to delete the folder. If a user folder matches the folder name that the Delpath.exe program tries to delete, the program deletes the non-SMS directory.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Feb-2003  14:35  2.0.1493.5140     238,944  Abnwcli.dll      
   25-Feb-2003  21:45  2.0.92.10         383,777  Apasetup.exe     
   25-Feb-2003  14:35  2.0.1493.5140     263,008  Bindclin.dll     
   25-Feb-2003  21:50  2.0.92.10       1,377,880  Ccmcore.exe      
   25-Feb-2003  21:50  2.0.1493.5194   3,498,647  Clicore.exe      
   25-Feb-2003  14:55  2.0.1493.5144      90,480  Clisvcl.exe      
   25-Feb-2003  21:50  2.0.1493.5194     320,207  Cliunins.exe     
   25-Feb-2003  21:50  2.0.1493.5194       8,512  Cliver.exe       
   25-Feb-2003  21:50                         67  Compverbase.ini
   25-Feb-2003  21:50                         67  Compversmsapm32.ini
   25-Feb-2003  21:50                         67  Compverswdist.ini
   25-Feb-2003  14:15  2.0.1493.5136      35,168  Cqmgr32.dll      
   25-Feb-2003  21:50  2.0.1493.5194      13,632  Delpath.exe      
   25-Feb-2003  14:35  2.0.1493.5140     161,120  Falclin.dll      
   25-Feb-2003  14:35  2.0.1493.5140     340,832  Mslmclin.dll     
   25-Feb-2003  14:35  2.0.1493.5140     272,736  Ndsclin.dll      
   25-Feb-2003  21:10  2.0.1493.5186      13,168  Ntlg_rem.exe     
   25-Feb-2003  21:10  2.0.1493.5186     195,440  Nt_logon.dll     
   25-Feb-2003  21:25  2.0.1493.5189      55,664  Odpsys32.exe     
   25-Feb-2003  21:25  2.0.1493.5189      61,296  Odpusr32.exe     
   23-Feb-2003  08:05  2.0.1493.5011     855,312  Preinst.exe      
   25-Feb-2003  21:45  2.0.1493.5193     258,928  Smsapm32.exe     
   25-Feb-2003  21:25  2.0.92.10         641,887  Swdist32.exe
The International Client Pack 1 (ICP1) version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Feb-2003  14:35  2.0.1493.5140     238,944  Abnwcli.dll      
   26-Feb-2003  21:45  2.0.92.9          383,763  Apasetup.exe     
   25-Feb-2003  14:35  2.0.1493.5140     263,008  Bindclin.dll     
   26-Feb-2003  21:50  2.0.92.9        1,377,877  Ccmcore.exe      
   26-Feb-2003  21:50  2.0.1493.5394   4,517,606  Clicore.exe      
   25-Feb-2003  14:55  2.0.1493.5144      90,480  Clisvcl.exe      
   26-Feb-2003  21:50  2.0.1493.5394       8,512  Cliver.exe       
   26-Feb-2003  21:50                         67  Compverbase.ini
   26-Feb-2003  21:50                         67  Compversmsapm32.ini
   26-Feb-2003  21:50                         67  Compverswdist.ini
   25-Feb-2003  14:15  2.0.1493.5136      35,168  Cqmgr32.dll      
   25-Feb-2003  21:50  2.0.1493.5194      13,632  Delpath.exe      
   25-Feb-2003  14:35  2.0.1493.5140     161,120  Falclin.dll      
   25-Feb-2003  14:35  2.0.1493.5140     340,832  Mslmclin.dll     
   25-Feb-2003  14:35  2.0.1493.5140     272,736  Ndsclin.dll      
   25-Feb-2003  21:10  2.0.1493.5186      13,168  Ntlg_rem.exe     
   25-Feb-2003  21:10  2.0.1493.5186     195,440  Nt_logon.dll     
   25-Feb-2003  21:25  2.0.1493.5189      55,664  Odpsys32.exe     
   25-Feb-2003  21:25  2.0.1493.5189      61,296  Odpusr32.exe     
   23-Feb-2003  08:05  2.0.1493.5011     855,312  Preinst.exe      
   25-Feb-2003  21:45  2.0.1493.5193     258,928  Smsapm32.exe     
   26-Feb-2003  21:25  2.0.92.9          840,959  Swdist32.exe
The International Client Pack 4 (ICP4) version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Feb-2003  14:35  2.0.1493.5140     238,944  Abnwcli.dll      
   27-Feb-2003  21:45  2.0.92.9          383,766  Apasetup.exe     
   25-Feb-2003  14:35  2.0.1493.5140     263,008  Bindclin.dll     
   27-Feb-2003  21:50  2.0.92.9        1,377,878  Ccmcore.exe      
   27-Feb-2003  21:50  2.0.1493.5594   8,823,322  Clicore.exe      
   25-Feb-2003  14:55  2.0.1493.5144      90,480  Clisvcl.exe      
   27-Feb-2003  21:50  2.0.1493.5594       8,512  Cliver.exe       
   27-Feb-2003  21:50                         67  Compverbase.ini
   27-Feb-2003  21:50                         67  Compversmsapm32.ini
   27-Feb-2003  21:50                         67  Compverswdist.ini
   25-Feb-2003  14:15  2.0.1493.5136      35,168  Cqmgr32.dll      
   25-Feb-2003  21:50  2.0.1493.5194      13,632  Delpath.exe      
   25-Feb-2003  14:35  2.0.1493.5140     161,120  Falclin.dll      
   25-Feb-2003  14:35  2.0.1493.5140     340,832  Mslmclin.dll     
   25-Feb-2003  14:35  2.0.1493.5140     272,736  Ndsclin.dll      
   25-Feb-2003  21:10  2.0.1493.5186      13,168  Ntlg_rem.exe     
   25-Feb-2003  21:10  2.0.1493.5186     195,440  Nt_logon.dll     
   25-Feb-2003  21:25  2.0.1493.5189      55,664  Odpsys32.exe     
   25-Feb-2003  21:25  2.0.1493.5189      61,296  Odpusr32.exe     
   23-Feb-2003  08:05  2.0.1493.5011     855,312  Preinst.exe      
   25-Feb-2003  21:45  2.0.1493.5193     258,928  Smsapm32.exe     
   27-Feb-2003  21:25  2.0.92.9        1,661,433  Swdist32.exe
The International Client Pack 5 (ICP5) version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Feb-2003  14:35  2.0.1493.5140     238,944  Abnwcli.dll      
   28-Feb-2003  21:45  2.0.92.9          383,767  Apasetup.exe     
   25-Feb-2003  14:35  2.0.1493.5140     263,008  Bindclin.dll     
   28-Feb-2003  21:50  2.0.92.9        1,377,876  Ccmcore.exe      
   28-Feb-2003  21:50  2.0.1493.5794   9,332,372  Clicore.exe      
   25-Feb-2003  14:55  2.0.1493.5144      90,480  Clisvcl.exe      
   28-Feb-2003  21:50  2.0.1493.5794       8,512  Cliver.exe       
   28-Feb-2003  21:50                         67  Compverbase.ini
   28-Feb-2003  21:50                         67  Compversmsapm32.ini
   28-Feb-2003  21:50                         67  Compverswdist.ini
   25-Feb-2003  14:15  2.0.1493.5136      35,168  Cqmgr32.dll      
   25-Feb-2003  21:50  2.0.1493.5194      13,632  Delpath.exe      
   25-Feb-2003  14:35  2.0.1493.5140     161,120  Falclin.dll      
   25-Feb-2003  14:35  2.0.1493.5140     340,832  Mslmclin.dll     
   25-Feb-2003  14:35  2.0.1493.5140     272,736  Ndsclin.dll      
   25-Feb-2003  21:10  2.0.1493.5186      13,168  Ntlg_rem.exe     
   25-Feb-2003  21:10  2.0.1493.5186     195,440  Nt_logon.dll     
   25-Feb-2003  21:25  2.0.1493.5189      55,664  Odpsys32.exe     
   25-Feb-2003  21:25  2.0.1493.5189      61,296  Odpusr32.exe     
   23-Feb-2003  08:05  2.0.1493.5011     855,312  Preinst.exe      
   25-Feb-2003  21:45  2.0.1493.5193     258,928  Smsapm32.exe     
   28-Feb-2003  21:25  2.0.92.9        1,762,035  Swdist32.exe

Installation instructions

  1. Create a folder that can be accessed by your SMS site servers. Copy the SMS2.0-SP5-KB883492-X86-xxx.exe update file to the new folder. xxx is the version of the hotfix that you downloaded.
  2. On each site server, log on as an administrator.
  3. Close the SMS Administrator Console if it is running.
  4. Run the SMS2.0-SP5-KB883492-X86-xxx.exe file, and then follow the instructions in the wizard.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbSMSInstall kbSMSClients kbBug kbSMS200preSP6fix kbClient kbUser kbUpgrade kbsetup kbfix KB883492 kbAudITPRO
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