Outlook e-mail message format overrides the Internet message format that is specified by your Exchange Server 2003 computer (883490)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart your computer to install this hotfix. However, the following Exchange and Microsoft Internet and Information Services (IIS) services are automatically restarted when you install this hotfix:

• World Wide Web Publishing Service
• Simple Mail Transport Protocol (SMTP)
• Microsoft Exchange Routing Engine
• Microsoft Exchange POP3
• Microsoft Exchange IMAP4
• IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Oct-2004  21:42  6.5.7232.42       457,216  Phatcat.dll  

Hotfix installation instructions

After you install this hotfix, you must configure a registry entry to enable the hotfix. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeTransport\Parameters

   Note If the Parameters subkey does not exist, follow these steps:
   1. Right-click MSExchangeTransport, point to New, and then click Key.
   2. Type Parameters as the subkey name, and then press ENTER.
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type DisableInetOverride as the entry name, and then press ENTER.
5. Right-click DisableInetOverride, and then click Modify.
6. In the Value data box, type a value of 1, and then click OK.
7. Quit Registry Editor.
8. Restart the Simple Mail Transport Protocol (SMTP) service. To do this, follow these steps:
   1. Click Start, click Run, type services.msc, and then click OK.
   2. Right-click Simple Mail Transport Protocol (SMTP), and then click Restart.

If the DisableInetOverride entry is set to 0 or does not exist, the Outlook e-mail message format settings are used.