SYMPTOMS
When you try to install Microsoft Operations Manager (MOM) 2005 or MOM 2005 Reporting, the Setup program fails with a 2755 error. The following entries appear in the MOMServer.log:
MSI (c) (A4:98): Switching to server: SET_SQL_PROPERTIES_UI="1"
MSSQL_CSDVERSION="761" MSSQL_VERSION="8" ACTIVE_DIRECTORY_PRESENT="1" PREREQ_COMPLETED="1"
CONFIG_GROUP="
groupname" SQLSVR_INSTANCE="
instancename" TARGETDIR="C:\"
INSTALLDIR="C:\Program Files\Microsoft Operations Manager 2004\" SQLROOTDATADIR="C:\MSSQL\"
DB_DATA_DIR="C:\Program Files\Microsoft SQL Server\MSSQL\Data\"
DB_LOG_DIR="C:\Program Files\Microsoft SQL Server\MSSQL\Data\"
USERNAME="
user" COMPANYNAME="
company"",""Inc." DAS_ACCOUNT="
account" DAS_PASSWORD=**********
DAS_DOMAIN="
domain" ACTIONSDOMAIN="
domain" ENABLE_ERROR_REPORTING="1" CLIENTPROCESSID="1700"
CLIENTUILEVEL="0" CURRENTDIRECTORY="E:\
folder"
DATABASE_DIR.5AA3188B_27CE_40D8_B5D2_8D43169A93DA="C:\Program Files\Microsoft Operations Manager 2004\Database\"
DATABASE_DIR.82B4F432_D917_48F1_86C5_AB46521D0292="C:\Program Files\Microsoft Operations Manager 2004\Database\"
MP_DIR.C70FB389_49BB_4692_A038_91AD0B143EE7="C:\Program Files\Microsoft Operations Manager 2004\Management Packs\" MMC_CONSOLE_D
MSI (c) (A4:98): Note: 1: 2755 2: 3 3: E:\
folder\MOMServer.msi
DEBUG: Error 2755: Server returned unexpected error 3 attempting to install package E:\
folder\MOMServer.msi.
The installer has encountered an unexpected error installing this package. This may indicate a problem with
this package. The error code is 2755. The arguments are: 3, E:\
folder\MOMServer.msi,
MSI (c) (A4:98): Product: Microsoft Operations Manager 2005 -- The installer has encountered an unexpected
error installing this package. This may indicate a problem with this package. The error code is 2755.
The arguments are: 3, E:\
folder\MOMServer.msi,
MSI (c) (A4:98): Back from server. Return value: 3
You may experience this problem if one of the following conditions is true:
- You try to install MOM 2005 or MOM 2005 Reporting from a mapped network drive.
- You try to install MOM 2005 or MOM 2005 Reporting during a Terminal Services session.
- You try to install MOM 2005 or MOM 2005 Reporting from a UNC session to the MOM 2005 CD.