You receive an error message or your modem connection is dropped when you use Outlook 2000 (883295)


The information in this article applies to:

  • Microsoft Outlook 2000

SYMPTOMS

The following symptoms may occur when you use Microsoft Outlook 2000:
  • If Outlook 2000 configured in Internet Mail Only (IMO) mode, you receive an error message that is similar to the following error message when you try to send or to receive e-mail messages:
    Outlook caused an invalid page fault in Kernel32.dll.
  • If Outlook 2000 is configured in Corporate or Workgroup mode, Outlook 2002 drops the associated modem connection when you open the program .

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CAUSE

This problem may occur if the SBC Yahoo software is installed on your computer.

RESOLUTION

To resolve this problem, you must configure Outlook 2000 to connect through the LAN, quit Outlook 2000, make a manual connection to the Internet, restart Outlook 2000, and then try to send or to receive an e-mail message. To do this, follow these steps based on the mode that you are using in Outlook 2000.

To configure Outlook 2000 in IMO mode, follow these steps:
  1. Start Outlook 2000.
  2. On the Tools menu, click Accounts.
  3. On the Mail tab, click the mail account that you want to configure.
  4. Click Properties, and then click the Connections tab.
  5. Click Connect using my Local Area Network (LAN), and then click OK.
  6. Quit Outlook 2000.


To configure Outlook 2000 in Corporate or Workgroup mode, follow these steps:
  1. Start Outlook 2000.
  2. On the Tools menu, click Services.
  3. In the Services list, click the service that you want to configure, and then click Properties.
  4. Click the Connections tab.
  5. Click Connect using my Local Area Network (LAN), and then click OK.
  6. Quit Outlook 2000.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/7/2004
Keywords:kbprb kbtshoot KB883295 kbAudEndUser kbAudITPRO
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