The Windows Backup program unexpectedly quits when you back up the system state data in Windows 2000 (883103)

SYMPTOMS

When you use the Windows Backup program in Microsoft Windows 2000 to back up the system state data of your Windows 2000-based computer, the Windows Backup program unexpectedly quits during the backup operation. When you view the Backup.log file, you see entries that are similar to the following:

8012 NTBackup The 'Active Directory' returned 'The system detected an invalid pointeraddress in attempting to use a pointer argument in a call. ' from a call to 'BackupOpen()' additional data 'Path\WINNT\NTDS\ntds.dit' 8012 NTBackup The 'Active Directory' returned 'The handle is not valid. ' from a call to 'BackupClose()' additional data '-' 8012 NTBackup The 'Active Directory' returned 'The backup call is out of sequence. ' from a call to 'BackupGetLogs()' additional data '-' 8012 NTBackup The 'Active Directory' returned 'The handle is not valid. ' from a call to 'BackupClose()' additional data '-'.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   21-Jul-2004  23:37  5.0.2195.6960  1,165,072  Ntbackup.exe

MORE INFORMATION

For additional information about how to troubleshoot a similar issue when you use the Windows Backup program to back up the system state data of a Windows 2000-based domain controller, click the following article number to view the article in the Microsoft Knowledge Base:

872775 The backup may fail and the Backup.log file for the backup may not be complete when you perform a system state backup on a Windows 2000-based domain controller

For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates