You cannot use the Preview feature and the Find feature in Class Server 3.0 after you install Windows XP SP2 (883049)

SYMPTOMS

When you try to close certain dialog boxes, Microsoft Class Server 3.0 - Teacher stops responding (hangs). Additionally, the Learning Resource and Assignment Preview feature and the Find Learning Resource feature do not function as expected or do not work at all. When you try to open the Preview window or the Find window, the windows appear and then immediately disappear with no error message.

CAUSE

This problem occurs after you install Microsoft Windows XP Service Pack 2 (SP2). Windows XP SP2 has a new feature that is named Local Machine Zone (LMZ) Lockdown. The LMZ Lockdown feature prevents the Class Server 3.0 Find and Preview XML code from running in Windows XP SP2.

RESOLUTION

To resolve this problem, Microsoft has release an update to Class Server 3.0.

The following file is available for download from the Microsoft Download Center:

Download the Class Server 3.0 Update package now.
Release Date: August 25, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft Support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft is researching this problem and will post more information in this article when the information becomes available.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.