Windows Hangs on Dell 310 with Genius 420 Monitor (88312)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
This article was previously published under Q88312

SYMPTOMS

When you run Microsoft Windows 3.1 on a Dell 310 computer with a Genius 420 monitor and Genius 420 mouse driver, the system stops responding (hangs) when you start Windows 3.1 in standard or 386 enhanced mode.

CAUSE

Ran-Ger Technologies Incorporated confirmed this as a compatibility problem between the Genius 420 monitor and Dell 310 computer. Ran-Ger Technologies is working with Dell to resolve this problem.

MORE INFORMATION

The Ran-Ger 420 monitor and the Dell 310 computer included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:10/13/2003
Keywords:KB88312
©2003 Microsoft Corporation. All rights reserved.