You receive an error message when you use Outlook Express to access your Hotmail account (878462)
The information in this article applies to:
- Microsoft Outlook Express 5.5 for Windows
- Microsoft Outlook Express 6.0
- Microsoft Outlook Express 6.0 SP1
- Microsoft Office Outlook 2003
SYMPTOMSAfter you configure Microsoft Outlook or
Microsoft Outlook Express to access your MSN (The
Microsoft Network) Hotmail account, you receive the following error message
when you try to download your Hotmail folders and when you try to send and
receive e-mail messages: Unknown Error If you
click Details, the following text appears in the error
details:HTTPMAIL: 10:09:18 [rx] HTTP/1.1 402
Access to Hotmail via Outlook & Outlook Express now requires a
subscription. Please sign up at http://upgrade.msn.com If you are
running Outlook Express on a Microsoft Windows XP Service Pack 2 (SP2)-based
computer, you receive the following error message: Could
not connect to Hotmail as
username@hotmail.com.
Hotmail no longer
allows email access via Outlook Express for free Hotmail/MSN
accounts. CAUSEThis behavior occurs if the following conditions are true:
- You configured Outlook Express to access a free Hotmail
account.
- Your Hotmail account has never been accessed by Microsoft
Outlook or by Outlook Express.
MSN Hotmail no longer supports Distributed Authoring and
Versioning (DAV) for free user accounts. Outlook Express uses the DAV interface
to connect to Hotmail. Only paid Hotmail accounts will work correctly with
Outlook Express. If you configured Outlook Express or Outlook to access your
Hotmail account before DAV support was ended, you may still be able to use
Outlook Express to open a free Hotmail account. However, eventually Hotmail
will no longer support DAV for all free Hotmail accounts. RESOLUTIONIf you want to use Outlook Express to access your Hotmail
account, you must have an MSN subscription. For more information, visit the
following Microsoft Web site: MORE INFORMATIONWindows XP SP2 replaces the "Unknown Error" error message
with a more detailed error message.
| Modification Type: | Minor | Last Reviewed: | 6/19/2006 |
|---|
| Keywords: | kbInternet kbIE kbConsumer kbbrowsing kbnetwork kbDialUp kbBroadBand kbBrowse kberrmsg kbtshoot kbprb KB878462 kbAudEndUser |
|---|
|