You cannot save an e-mail message as a file from Outlook Web Access in Exchange Server 2003 (875573)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

SYMPTOMS

When you open an e-mail message from your Microsoft Exchange Server 2003 mailbox by using Microsoft Outlook Web Access, you cannot save that e-mail message as a file.

You expect the e-mail message to contain a View As Web Page link that you can click so that you can view the HTML body of the message exactly as it was sent in Microsoft Internet Explorer.

CAUSE

This issue occurs if you open the e-mail message by using the Outlook Web Access Premium e-mail client program. The functionality to view an e-mail message as a Web page is not currently included in the Outlook Web Access Premium client program. The Outlook Web Access Basic e-mail client program does include a View As Web Page link in an opened e-mail message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

WORKAROUND

To work around this behavior, use the Basic version of the Outlook Web Access client program. To do this, follow these steps:
  1. Click Start, click Run, type https://mail.example.com/exchange, and then click OK.

    In this URL, mail.example.com is the URL of your Exchange 2003 Outlook Web Access server.
  2. Type your alias in the Domain\alias box, type your password in the Password box, click to select the I want to use the Basic version of OWA (more info...) check box, and then click Log On.
When you open an e-mail message, a View As Web Page link appears in the upper-right area of the message body. To save the opened message as a file, follow these steps:
  1. In the opened e-mail message, click the View As Web Page link.
  2. In the following message that appears, click OK: You are about to open the message body as a web page that may contain unsafe content. Click OK to proceed, Cancel to return to the message.
  3. In the new Internet Explorer window that appears, click Save As on the File menu.
  4. Type a name for the message that you want to save, and then click Save.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbpending kbBug kbtshoot kbprb kbnofix KB875573 kbAudEndUser
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