"Invalid number" error message when you try to change the forms in the server properties of a printer in Windows Server 2003 (875521)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Services for UNIX 3.5

SYMPTOMS

In Microsoft Windows Server 2003, when you try to change the forms in the server properties of a printer, the forms are not changed, and you may receive the following error message:

Invalid number. 'Paper Size' and 'Print Area Margins' should be positive numbers defining a valid paper size and valid printable area margins.

CAUSE

This problem may occur if the default decimal symbol is changed to a character other than a decimal point (.). This problem typically occurs if regional options other than English (United States) are selected in Regional and Language Options.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Windows Server 2003, 64-Bit Edition
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   27-Jul-2004  17:33  5.2.3790.196    1,142,784  Printui.dll      IA-64
Windows Server 2003, 32-bit editions
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   27-Jul-2004  17:33  5.2.3790.196      549,376  Printui.dll      x86

WORKAROUND

To work around this problem, change the decimal symbol to a decimal point (.). To do this, follow these steps:
  1. Click Start, click Control Panel, and then click Regional and Language Options.
  2. In the Standards and formats area, click Customize.
  3. In the Decimal symbol box, type ., and then click OK.
  4. Click OK to close Regional and Language Options.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbwinservperf kbFilePrintservices kbBug kbfix kbWinServ2003preSP1fix KB875521 kbAudITPRO kbAudEndUser
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